Patient Physician Services - Call Center Representative
📋 Role Overview & Responsibilities
Job Description: Provide teir 1 support and customer service in a call center environment for Patient Services, Medical Systems, and Medical Devices related to sleep apnea. Patients call in when having first level troubleshooting issues with their devices-- including mobile app support/ Bluetooth issues... etc. Responsible for answering these calls and finding resolution for the patients or escalating the call to the appropriate party.
Experience:Required:Strong communication skills-interpersonal, verbal, and written.2-5 years required experience in a call center, customer service in a medical field, or technical support roleProficient with computers and common Microsoft applications.Critical thinking/judgment and effective problem resolution
Preferred:Sleep study and sleep apnea background or knowledgeMulti-tasking skills with proven results.Basic knowledge of medical device industry and specifically, Inspire technology, sleep apnea, sleep studies, and upper airway stimulation therapy.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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This position is located in Plano, TX with potential relocation and sponsorship assistance depending on candidate qualifications.
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