Business Intelligence Program Manager

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No. 1 World's Best Workplace™ by Great Place to Work and Fortune

Magazine

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

This role will Identify, define and implement efficient sales processes, policies and procedures. Manages and coordinates sales support activities including sales and customer reporting information, market coverage data, and customer data management and administration. Provide procedural, clerical and administrative support to the sales force. Performs a variety of administrative functions such as office management, order processing, data reconciliation. May assist in other commercial functions.

Tasks

• Develop, implement, maintain, and reports on tools and processes to support the sales force using MS SQL, Sequel Server, and VBA enriched tools.

• Highly technical subject matter expert regarding MS SQL, SSID/DTSX packages, Reporting Services.

• Troubleshoot immediate department technical issues as well as support sales with technical issues related to tools and reports created and supported by Sales Support.

• Proactively monitors and identifies current and potential issues that affect sales performance.

• Compile and analyze sales data, prepare sales forecasts and assist in the development of analytical tools.

• Perform data queries and generate sales and customer reports as directed by the sales force or sales management.

• Create automated sales tools and collateral to be used by sales in support of customer acquisition and retention management.

• Review and compile internal and external market and industry research into summaries to be used by the sales force to improve performance.

• Facilitate communications and help coordinate projects that may involve cross-departmental and/or cross functional team members.

• Maintain database of customer related attributes, spend, and performance information. Respond to inquiries from sales force and customers.

• Support ad hoc projects relating to the sales force. At higher levels, may provide functional advice or training to less experienced sales support positions.