Customer Service Supervisor
📋 Role Overview & Responsibilities
2nd Shift
Friday-Tuesday - 14:00-22:30
Customer Service Supervisor
Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees?If you’re looking for change, and you’re ready to make changes … we’re looking for you.
Job Description
Coordinate and supervise the shift. Support staff activities on a daily and weekly basis. Provide an interface to the customer and follow up with operations to address customer issues. Review customer complaints with the warehouse management and/or transportation.
Execute daily customer contract requirements and identify accessorial activity Interact with customer groups, as necessary, and provide first line of escalation for customer service issues Ensure necessary documentation is completed and filed according with company and customer guidelines Provide professional, safe, fair and secure work environment and direct daily activities Lead support staff to increase productivity via improved work processes and associate development Administer associate recognition programs as outlined in company/account/site guidelines Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished Manage and assist support staff in fulfilling daily business requirements and participate in collection of data for performance measurement Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans Ensure value-added services for customers are completed as required
Required Education And Experience
Bachelor’s degree or equivalent experience, required 1-3 years of experience in a lead / supervisory / management position, required 1-2 years of logistics industry experience, preferred Previous customer service and operations background, required
Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.
Our Organization is an equal opportunity employer.
Frequently Asked Questions
How do I apply for the Customer Service Supervisor position at DHL Supply Chain? ▼
Click the “Apply for this Position” button on this page to submit your application directly to DHL Supply Chain without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Livonia, MI with potential relocation and sponsorship assistance depending on candidate qualifications.
Are there any candidate fees on Hirely? ▼
No. Hirely is completely free for candidates. We never charge registration fees or placement fees.
Legitimate employers will never ask you to transfer funds, purchase equipment from unauthorized vendors, or pay application/visa fees. Hirely rigorously monitors listings, but always verify communication is from official corporate email domains.
Learn how to protect yourself against employment fraud →