IT Help Desk Support
📋 Role Overview & Responsibilities
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Bayforce, is seeking the following. Apply via Dice today!
The Service Desk Technician is responsible for assistance in the delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software. As a Service Desk Technician, you will work closely with the other members of the IT team to solve user issues and escalate tickets as needed.
Respond to IT Help queries on the phone, via email, in person, or through remote access. Log incidents, and status in ServiceNow.Offer technical assistance in the configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software. Including Laptops and mobile devices.Troubleshoot technical issues related to user hardware and software.Maintain accurate asset inventory system that includes scanning and tagging technology assets. Maintain accurate lists of retired equipment devices and equipment designated for removal or destruction.Investigate and document incident root cause and resolution and maintain accurate and detailed records in the ticket management system (ServiceNow).Train and assist computer users on the use of devices and common applications.Monitor and manage Computer Backup Jobs.
Requirements
Minimum education - high school diploma, (Associate/Bachelor in relevant field of study valued/preferred)5-6+ years of experience providing IT support in an enterprise environment, or equivalent.Preferred certifications include CompTIA A+, Network+, MCSServiceNow experience preferredStrong experience with PC hardwareStrong experience with Windows 10Detail oriented and organizedSomeone who has a sense of urgency and efficient.
IT Help Desk Support
Frequently Asked Questions
How do I apply for the IT Help Desk Support position at Dice? ▼
Click the “Apply for this Position” button on this page to submit your application directly to Dice without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in San Ramon, CA with potential relocation and sponsorship assistance depending on candidate qualifications.
Are there any candidate fees on Hirely? ▼
No. Hirely is completely free for candidates. We never charge registration fees or placement fees.
Legitimate employers will never ask you to transfer funds, purchase equipment from unauthorized vendors, or pay application/visa fees. Hirely rigorously monitors listings, but always verify communication is from official corporate email domains.
Learn how to protect yourself against employment fraud →