Pega Support Engineer || Merrifield, VA (Hybrid - 2 days a week)
📋 Role Overview & Responsibilities
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Isoftech Inc, is seeking the following. Apply via Dice today!
Pega Support Engineer Enterprise System Support
Merrifield, VA (Hybrid - 2 days a week)
Basic Responsibilities
To serve as the technical subject matter expert for an assigned area providing moderately complex (Level 2) operational support to the organization. Ensure department objectives are met in operational stability, efficiency, asset management, change control, performance management, metric development, security, and integrity of systems. Provide operational support input related to application analysis, code review, design, and programming functions. Lead a support team that may or may not be matrixed.
Responsibilities
Support a team of Level 2 engineers for Pega applicationsRespond to end users for Incidents and Problems for multiple Pega applicationsCoordinate Level 3 Support when requiredEnsure compliance with corporate Incident, Problem and Change Management Practices, standards and proceduresProvide comprehensive day-to-day operational supportSupport and coordinate recovery operations in the event of operational failureRecommend, develop, and maintain complete and accurate documentation for supported environmentsCoordinate availability and performance monitoring activities and execution of scheduled maintenance activitiesProvide technical support and troubleshootingPerform analysis of applications and enhancements for process improvement or re-engineeringCoordinate, document and evaluate unit testing for software defectsEnsure compliance with s ISD standards, practices and processesPerform root cause analysis to identify and resolve recurring technical problemsCoordinate integration of solutions with existing applications; identify and resolve existing and potential conflicts to ensure compatibilityServe on teams and task groups for projects/initiatives within the business unit and/or across the organizationBuild and maintain effective relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)Ensure clear, concise and effective communication of materialFlexible to on-call rotation needs, open to work in shifts including weekend coverage as per needsPerform other duties as assigned
Qualifications
Bachelor s degree in Information Technology, or related field, or the equivalent combination of education, training, and experienceWorking knowledge of banking/financial industry standards and practices5+ years of experience in application support and incident and problem management5+ years supporting Pega applicationsExperience in ITIL Service Operations including Incident, Problem, & Alert ManagementExperience leading/training junior team members on Pega application and incidentsStrong knowledge of the PRPC Architecture and PRPC design and implementationStrong knowledge of Pega Application packaging, security, rulesets, portals, reports, and other Pega OOTB tools
Desired
Pega Certified System/Senior System ArchitectStrong experience on all Pega products including Robot Manager, Deployment Manager, AppFactory and CDHExtensive debugging skills in PRPC using tracer, clipboard and rules inspectorExperience with PDC and server monitoring and agents monitoringExperience analyzing log files and reports from application sources.
Pega Support Engineer || Merrifield, VA (Hybrid - 2 days a week)
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This position is located in Merrifield, VA with potential relocation and sponsorship assistance depending on candidate qualifications.
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