Application Support Specialist

With over 725 lawyers in 32 offices across the U.S., Dinsmore is committed to maintaining and developing a strong market profile. This is both to facilitate an understanding of the firm's capabilities by current and prospective clients, and to support the recruitment of talented attorneys and business professionals.

Dinsmore is seeking an Application Support Specialist at our Indianapolis, IN location.

THIS IS NOT A REMOTE POSITION, AND WE DO NOT OFFER SPONSORSHIP.

The Application Support Specialist position is to provide technical support for the firm's desktop, server applications, related technology with Dinsmore & Shohl LLP. The role includes maintaining, analyzing, troubleshooting, and repairing software related issues. This includes, but is not limited to, support for all firm approved premise and cloud based software this position reports to the IT Manager.

Responsibilities

Become subject matter expert on core applications as well as trend and recommend associated upgrade paths. Current applications include, but not limited to: Microsoft Office, iManage, LegalBar, Docket Enterprise, and InteractionIdentifies skill gaps of practice areas or specific users by analyzing workflows and user requests in order to identify how technology can deliver more efficient solutions. Training benefitsParticipates in the evaluation, testing, and quality assurance of new software applications and updatesHelp translates business specifications to requirements documentation for new or existing technologyParticipate in the design, documentation, implementation and training of technology-based workflow to support client and practice group needsResearch and recommend technology solutions for specific practice areasCoordinate with other areas/departments where overlap exists to develop efficient procedures to streamline and satisfy practice area needsSupport adherence to firm standards and use of firm-supported hardware and softwareStudy existing products, new products, and technologies to obtain an advanced level of knowledgeProvide escalated coverage of the Help Desk and backup support to other team members as necessaryTravel as needed to various offices to participate in either training or new project initiativesOther duties as assigned

Requirements

Minimum of 5 years of related duties and responsibilities; prior law firm background requiredExpert level or the ability to readily achieve expert level in support of Microsoft products within our environment. This includes having an expert understanding of implemented application integration within the Microsoft environment.Ability to proactively monitor ticketing logs from the help desk to trend issues that require long term resolutionDemonstrated ability to work collaboratively and constructively with employees, supervisors, and management in a team environmentAbility to handle multiple ongoing projects while meeting deadlines and keeping supervisor notified of progress or conflictsAbility to interact with users and vendors in a manner that builds confidence and acceptance of MIS personnel by responding to production problems in accordance with priorityExcellent oral and written communication skillsDemonstrate ongoing desire to learn new technologies and provide subject matter expertise in areas of responsibilitiesAbility to work extended hours, nights, and weekends when necessaryContribute to projects in conjunction with co-workers and/or outside contractors and vendorsAbility to communicate and document comprehensive technical issues for a non-technical audience in a professional mannerSelf-motivated and able to accomplish tasks with minimal supervision

Equal Opportunity Employer