Infrastructure Engineer (Network Operations)

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description

At Discover, be part of a culture where diversity, teamwork, and collaboration reign. Join a company that is just as employee focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

As a Network Engineer, you’ll deliver highly available, scalable, and diverse network infrastructure to facilitate key business functions at Discover. At the corner of our industry’s best practices and an automation security-first mindset, lies your project work. You’ll leverage both to ensure we deliver data quickly and securely. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

The infrastructure engineer serves in a tier 2 escalation role that initiates corrective actions to promptly isolate issues, restore service, implements change, and provides consultation to peers.

Shift: Monday - Friday, 2:00pm - 11:00am EST

Responsibilities

Monitors the Data Network for performance degradation, connectivity issues, system events and alerts. Updates and manages tickets through resolution with vendors and internal support groups. Tests, analyzes, performs corrective actions, and restores network equipment and services in a timely and accurate manner to eliminate/reduce application impact. Provides timely notifications to management/outage team and escalates tickets to appropriate internal and external management as needed. Responds to engagements from the Command Center to assist with network analysis, availability, and drive incident resolution. Carefully plan and implement data network configuration changes, hardware/software upgrades and morePerforms Preventative Maintenance tasks and creates, maintains, updates NOC support documentation. Plan and drive remediation of known vulnerabilities on Network DevicesReview internal NOC processes and drive improvements & efficiencies to diagnose issues quickly and manage overall workload effectively. Mentor junior engineers on networking fundamentalsAchieves product commitments (and influences others to do the same) by using informal leadership & highly developed communication skills and contributes to our led technology communities. Uses automation, system tools, open-source solutions, observability and 'security first' principles in daily work. Contributes to team agile ceremonies, leads demos and presentations, helps new engineers learn established norms. Initiates high level solution design approaches, and guides team to achieve desired key software delivery capabilities using automated, coded enterprise and observability. Participates in internal speaking and advocacy events. Supports research activities to adopt new technology solutions in ways of developing new capabilities. Continues professional education and creates opportunities for core product teams to learn engineering best practices. Coaches immediate chapter and actively fosters the adoption of new technologies.

Minimum Qualifications

At a minimum, here’s what we need from you:

Bachelors – Computer Science or related3+ Years – (Software) Engineering, DevOps or relatedInternal applicants only: technical proficiency rating of competent on the Dreyfus engineering scale

Preferred Qualifications

Bonus Points If You Have

Demonstrated experience with troubleshooting network issues related to Cisco route/switch, Vendor circuits, VPN and Out-of-Band connectivity. Demonstrated experience with network services products – F5 Load Balancing, Bluecat DNS/DHCP/IPAMDemonstrated experience with Network Automation skills such as Ansible, Git & scripting tools. Demonstrated experience with Network Monitoring Systems & Tools such as SolarWinds, Riverbed, NetScout, Wireshark, Splunk and othersDemonstrated experience with Incident, Change & Problem Management processes.

External applicants will be required to perform a technical interview.

Application Deadline

The application window for this position is anticipated to close on Apr-23-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation

The base pay for this position generally ranges between $86,500.00 to $146,100.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits

We also offer a range of benefits and programs based on eligibility. These benefits include:

Paid Parental LeavePaid Time Off401(k) PlanMedical, Dental, Vision, & Health Savings AccountSTD, Life, LTD and AD&DRecognition ProgramEducation AssistanceCommuter BenefitsFamily Support ProgramsEmployee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.