Infrastructure Engineer (Network Operations)

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description

At Discover, be part of a culture where diversity, teamwork, and collaboration reign. Join a company that is just as employee focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

The Infrastructure Engineer works on holistic engineering deliverables across different stages of the product lifecycle and determines technology patterns for the overall solution. This role takes the lead in guiding more junior engineers and is a role model in fostering the adoption of new technologies. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

Shift: 2nd shift – 2:00pm ET – 11:00pm ET (Including weekend coverage)

Responsibilities

Responsible for operating, administering, and managing the day-to-day Network operations of a large scale global mixed media network communications environment supporting mission critical customer applications. Serves in a tier 1 role that proactively monitors, analyzes alarm information, initiates corrective actions to promptly isolate issues, restore service, implements changes and provides analysis and consultation to peers. Monitors the Data Network for performance degradation, connectivity issues, system events and alerts. Updates and manages tickets through resolution with vendors and internal support groups. Tests, analyzes, performs corrective actions, and restores network equipment and services in a timely and accurate manner to eliminate/reduce application impact. Provides timely notifications to management/outage team and escalates tickets to appropriate internal and external management as needed. Responds to engagements from the Command Centers and provide network analysis to determine network availability. Creates and implements data network changes. Performs Preventative Maintenance tasks and creates, maintains, updates NOC support documentation. Achieves product commitments (and influences others to do the same) by using informal leadership & highly developed communication skills and contributes to or led technology communities Uses automation, system tools, open-source solutions, observability and 'security first' principles in daily work Contributes to team agile ceremonies, leads demos and presentations, helps new engineers learn established norms Initiates high level solution design approaches, and guides team to achieve desired key software delivery capabilities using automated, coded enterprise and observability Participates in internal speaking and advocacy events Supports research activities to adopt new technology solutions in ways of developing new capabilities Continues professional education and creates opportunities for core product teams to learn engineering best practices Coaches immediate chapter and actively fosters the adoption of new technologies Leadership Responsibilities: Is accountable for individual assignments and an element of work group's results. Task Complexity: Works on complex projects. Highly skilled with extensive proficiency. Tasks are varied and complex. Amount of Supervision: Works under limited supervision. Work is reviewed for soundness of judgment and overall timeliness and accuracy

Minimum Qualifications

At a minimum, here’s what we need from you:

Bachelors – Computer Science or related 3+ Years – (Software) Engineering, DevOps or related Internal applicants only: technical proficiency rating of competent on the Dreyfus engineering scale

Preferred Qualifications

Bonus Points If You Have

Cisco Industry Certification - CCNA or higherITIL foundations, or related certificationDemonstrated experience with Incident, Change & Problem Management processesDemonstrated experience with troubleshooting network issues related to Cisco route/switch, Vendor circuits, VPN and Out-of-Band connectivityDemonstrated experience with Network Monitoring Systems & Tools such as Solarwinds, Netscout nGeniusOne, Netscout Pulse, Wireshark, Splunk and othersKnowledge of Network Security products such as Palo Alto Networks, Bricata, BroadcomNetwork Automation skills such as Ansible, Git & scripting toolsServiceNow Reporting, Knowledge and Process ManagementCommunication Skills: Excellent written and verbal communication skills.

External applicants will be required to perform a technical interview.

Application Deadline

The application window for this position is anticipated to close on Apr-23-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation

The base pay for this position generally ranges between $86,500.00 to $146,100.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits

We also offer a range of benefits and programs based on eligibility. These benefits include:

Paid Parental LeavePaid Time Off401(k) PlanMedical, Dental, Vision, & Health Savings AccountSTD, Life, LTD and AD&DRecognition ProgramEducation AssistanceCommuter BenefitsFamily Support ProgramsEmployee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.