Principal Business Strategy - Acquisition Marketing

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description

This role supports Marketing priorities in Consumer Banking via planning, prioritization, and project execution. The role is responsible for delivering customer experience that builds customer loyalty and engagement while driving business value and managing risk for the organization. Key responsibilities include developing business and/or customer experience strategies, performance updates, and optimization strategies. This role works closely with partners across the Acquisition Marketing and Consumer banking to align on goals, priorities, and continuous improvement opportunities across all servicing channels. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

Responsibilities

Manages the development and implementation of marketing strategies, performance updates, and optimization strategies that support business goals. Drives continuous improvement through process discipline and innovation by partnering with business and technology partners to implement strategies & capabilities to minimize customer experience friction and reduce costs. Mitigates business risk while designing process and strategy changes which improve key performance indicators within span of control. Creates comprehensive go-to-market strategies for key application features that drive the Acquisition business plan. Develops data-driven ad hoc evaluations and business cases for new opportunities.

Minimum Qualifications

At a minimum, here’s what we need from you:

Bachelors’ Degree in Marketing or Business, or related field4+ years’ experience in customer serviceIn lieu of a degree, 8+ years’ experience in customer service

Preferred Qualifications

If we had our say, we’d also look for:

Master’s Degree in Marketing or Business, or related field6+ years’ experience in customer service

Application Deadline

The application window for this position is anticipated to close on Apr-13-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation

The base pay for this position generally ranges between $88,500.00 to $149,300.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits

We also offer a range of benefits and programs based on eligibility. These benefits include:

Paid Parental LeavePaid Time Off401(k) PlanMedical, Dental, Vision, & Health Savings AccountSTD, Life, LTD and AD&DRecognition ProgramEducation AssistanceCommuter BenefitsFamily Support ProgramsEmployee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.