Operations Coordinator
📋 Role Overview & Responsibilities
Job Summary
This position is responsible for coordinating, assisting with and providing logistical support related to Diversified’s trade shows and conferences, as well as serving as a point person for exhibitor’s logistical questions/compliance on assigned events. Individual will work collaboratively with other team members and will directly assist the Operations Leads on assigned events to ensure a successful experience. This position interacts with all levels of personnel both internally, externally, and on event site.
Key responsibilities
Coordinate, update, compile and organize the online exhibitor manual content of the Exhibitor Resource Center. Assist the Operations Lead with the production and organization of the show management event orders for assigned events. Answer exhibitor inquiries in a timely and pleasant manner. Coordinate show shipments with the shipping vendor and applicable internal departments. Review and approve exhibitor booth designs. Collect and track special requests and required forms from exhibitors; communicate needs to the respective service providers. Interact with outside vendors to assist the Operations Lead with set up of event as well as updating vendors on listings of exhibitors. Collect and update travel requirements and information for onsite event staff. Travel to event to assist and liaison with Operations Lead with floor management duties, event
set up/teardown and troubleshooting exhibitor issues as they arise.
Interact with employees individually and in team situations to advance the needs of each event. Other duties may be assigned on an as needed basis.
Knowledge: MS Office proficiency, customer service and/or event planning. Experience in web base platforms is a plus. Multiple languages preferred but not mandatory.
Skills/Abilities
Detail oriented with exceptional organizational and interpersonal skills.Proactive and able to manage multiple projects and deadlines simultaneously.Communicate professionally and provide a high level of customer service.Demonstrate ability to manage a variety of situations with a calm demeanor and diplomacy.Ability to be an excellent, collaborative team player as well as work independently. Easily adjusts to and learns new systems as technology changes occur.
Travel: Required, may include international travel
Frequently Asked Questions
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This position is located in Portland, ME with potential relocation and sponsorship assistance depending on candidate qualifications.
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