Client Service Specialist

About Us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About The Role

DNV is one of the worlds leading certification bodies. We help businesses assure the performance of their organizations, products, people, facilities and supply chains through certification, verification, assessment, and training services. Partnering with our customers, we build sustainable business performance and create stakeholder trust across all types of industries.

Were looking for passionate professionals. Individuals who pride themselves on delivering customer service excellence, the highest levels of quality and expertise, and people who want to be part of a forward-thinking, dynamic global organization.

In this position, you will have an opportunity to work and manage relationships with some of the worlds leading brands.

This position may be performed out of our Katy, TX office with a Hybrid Schedule

What Youll Do

Provide a high level of customer service in which dedicated support and interaction with our clients is the focal point. This is to include processing internal and external requests associated with the clientIn addition, this position will work with our technical group to ensure the quality of work and documentation meets ANAB requirements as well as internal KPIsIn all tasks, ensure quality of data and timelines meet requirements in accordance with scheme and DNVs ICP and internal KPIsCoordinate planning efforts within the customer audit cycle while meeting requirements. This will include coordination between auditor, client, and global scheduling unitsIssue and maintain certificates based on verifying information in the databaseEnter and maintain all related data into a multi system databaseWork with management to track the audit progression based on the scheme rules and client requestsReview audit data and update multi system database to account for the changes impacting the clients certificationsAssist with resolving questions/conflicts regarding the Certification ProcessMaintain lines of communication internally with DNVs Sales Team, Technical Team, Auditors, Accounting Teams, and ManagersConsistently meet key metrics - KPIs related to scheduling and planning, response time internally and externally, and Reports

What we offer

Generous paid time off (vacation, sick days, company holidays, personal days)

Multiple Medical and Dental benefit plans to choose from, Vision benefits

Spending Accounts FSA, Dependent Care, Commuter Benefits, Company-seeded HSA

Employer-paid, therapist-led, virtual care services through Talkspace

401(k) with company match

Company Provided Life Insurance, Short-term, And Long-term Disability Benefits

Education reimbursement program

Flexible work schedule with hybrid/remote opportunities

Charitable Matched Giving and Volunteer Rewards through our Impact Program

Volunteer time off (VTO) paid by the company

Career advancement opportunities

• *Benefits vary based on position, tenure, location, and employee election**

How We Do It

We Care, We Dare, We Share

DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. US applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (hrrecruitment.northamerica@dnv.com). Information received relating to accommodations will be addressed confidentially.

DNV is proud to announce being named one of Houstons best places to work in the 2022 Houston Business Journal Best Places to Work competition.

For more information

https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

Read more here

Diversity and inclusion in everything we do every day - DNV

Meet our employees - DNV

About DNV

DNV Careers

Please visit our website at www.dnv.com

About You

What is Required

5+ years administrative experience 1+ years experience relating to ISO 9001, ISO 14001, and/or ISO 45001. Additional scheme knowledge is helpful 3+ years of proven high level customer service experience Strong written and verbal English communication skills We conduct pre-employment background and drug screening

Preferred Skills

Bachelors Degree Certification Body Problem Solving Process Training 17021 Training Experience in Microsoft Office

• *Immigration-related employment benefits, for example visa sponsorship, are not available for this position**