Contract Support Lead

About Us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About Business Assurance

We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. DNV helps companies understand Working with us, you can be involved in technically challenging and innovative projects worldwide demanding a broad variety of expertise. Our strong focus on research and innovation opens an array of opportunities, and allows you to engage in projects which develop next generation solutions. and manage their risk picture through our management system certification and training portfolios.

About The Role

DNV Business Assurance Group is seeking a Lead for the Contract Support Team who will serve the team in supporting Operations and Sales with quote generation as well as contract amendments or revisions. The Contract Support Team Lead will be a key contributor within the team, supporting where needed and well-versed in all standards yet specialized in the development of quotes for large, complex clients and determination of sampling plans. The Contract Support Team Lead will work closely with the Inside & Outside Sales Team, Operations and auditors in calculating the audit days and developing sampling plans for all clients. The Contract Support Team Lead will support the Contract Support Team Manager as needed and will work in accordance with DNV overall goals and policies and will actively promote, support and facilitate the fulfilment of DNV's Purpose, Vision, and Values, and shall foster a culture of cooperation across North America and with other DNV units.

This role will be based out of our DNV office located in Houston, TX with a hybrid schedule of three (3) days in the office and two (2) days fully remote.

What You'll Do

Key support for contract support team, ensuring timely and accurate process of new and existing client quotes in accordance with DNV and accreditation requirementsFocus on key clients and generation of large quotes and complex sampling plansCoordinates with Technical, Legal and other departments for needed approvalsCommunicates directly with the clients as needed to develop sales or Renewal quotes, and contract amendmentsWell-versed on industry standards and quoting requirements; able to support with quoting for most standardsDevelops sampling plans; responsible for approving audit day calculations as requiredSupports to help meet KPIs and assists to ensure continuity and turnaround time Possesses extensive knowledge of DNV systems and quoting tools and serves as Super User to support the team; liaise with global team as neededInteracts with other departments including Sales, Operations, Technical, and auditors to ensure a superior customer experienceEnsure Technical reverts are resolved quickly to prevent delays in certificate issuanceSupports in preparation of monthly reporting on team output, assists and implements process improvement initiatives

What we offer

What We Offer For Internal Candidates

Generous paid time off (vacation, sick days, company holidays, personal days)Multiple Medical and Dental benefit plans to choose from, Vision benefitsSpending accounts FSA, Dependent Care, Commuter Benefits, company-seeded HSAEmployer-paid, therapist-led, virtual care services through Talkspace401(k) with company matchCompany provided life insurance, short-term, and long-term disability benefitsEducation reimbursement programFlexible work schedule with hybrid/remote opportunitiesCharitable Matched Giving and Volunteer Rewards through our Impact ProgramVolunteer time off (VTO) paid by the company Career advancement opportunities

• *Benefits vary based on position, tenure, location, and employee election**

How We Do It

We Care, We Dare, We Share

DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. US applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (hrrecruitment.northamerica@dnv.com). Information received relating to accommodations will be addressed confidentially.

DNV is proud to announce being named one of Houstons best places to work in the 2022 Houston Business Journal Best Places to Work competition.

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Diversity and inclusion in everything we do every day - DNV

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About DNV

DNV Careers

Please visit our website at www.dnv.com

About You

What is Required

Minimum two (2) years client service experienceMinimum one (1) year of experience relating to ISO 9001, ISO 14001, and/or ISO 45001; Ability to read/interpret accreditation requirements on audit durations and sampling plan requirementsDemonstrated ability to communicate effectively both orally and in writing to audiences of varying size, seniority and technical competencyKnowledge of the scheme owners processes and third-party accreditation requirements Ability to lead and support with complex scenariosAbility to work in a fast-paced environment and handle multiple competing tasks and demandsGood interpersonal, communication and internal and external stakeholder management skills with ability to drive and achieve results in an independent manner through functions, geographies and stakeholdersWe conduct pre-employment drug and background screening

What Is Preferred

Associates Degree or higherWorking knowledge of IAF MD5 & IAF MD1Additional scheme knowledge for Food & Beverage, AS91XX and IATF

Immigration-related employment benefits, for example visa sponsorship, are not available for this position.