Contract Support Manager
📋 Role Overview & Responsibilities
About Us
We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.
As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.
About Business Assurance
We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. DNV helps companies understand Working with us, you can be involved in technically challenging and innovative projects worldwide demanding a broad variety of expertise. Our strong focus on research and innovation opens an array of opportunities, and allows you to engage in projects which develop next generation solutions. and manage their risk picture through our management system certification and training portfolios.
About The Role
DNV Business Assurance Group is seeking a Manager for the Contract Support Team who will lead the team in supporting Operations and Sales with quote generation as well as contract amendments or revisions. The Contract Support Team Manager will be responsible for the oversight of team performance, management of Key Performance Indicators as well as supporting the team in quote generation for all Business Assurance clients, including large, complex clients and determination of sampling plans. As the primary point of contact, the Contract Support Team Manager will work closely with the Inside & Outside Sales Team, Operations and auditors in calculating the audit days and developing sampling plan for all clients, including large multi-site, multi-standard projects. The Contract Support Team Manager will work in accordance with DNV overall goals and policies and will actively promote, support and facilitate the fulfilment of DNV's Purpose, Vision, and Values, and shall foster a culture of cooperation across North America and with other DNV units.
This role will be based out of our DNV office in Houston, TX on a hybrid schedule of three (3) days in the office, and two (2) days fully remote.
What You'll Do
Overall responsible for contract support team, ensuring timely and accurate process of new and existing client quotes in accordance with DNV and accreditation requirementsCoordinates with Technical, Legal and other departments for needed approvalsCommunicates directly with the clients as needed to develop sales or Renewal quotes, and contract amendmentsWell-versed on industry standards and quoting requirements; able to support with quoting for any standardDevelops sampling plans; responsible for approving audit day calculations as requiredResponsible for oversight of team workload and redistribution of tasks as neededManagement of team KPIsPossesses extensive knowledge of DNV systems and quoting tools and serves as Super User to support the team; liaise with global team as neededInteracts with other departments including Sales, Operations, Technical, and auditors to ensure a superior customer experienceEnsure Technical reverts are resolved quickly to prevent delays in certificationPrepares monthly reporting on team output, assists and implements process improvement initiatives
What we offer
What We Offer
Generous paid time off (vacation, sick days, company holidays, personal days)Multiple Medical and Dental benefit plans to choose from, Vision benefitsSpending accounts FSA, Dependent Care, Commuter Benefits, company-seeded HSAEmployer-paid, therapist-led, virtual care services through Talkspace401(k) with company matchCompany provided life insurance, short-term, and long-term disability benefitsEducation reimbursement programFlexible work schedule with hybrid/remote opportunitiesCharitable Matched Giving and Volunteer Rewards through our Impact ProgramVolunteer time off (VTO) paid by the company Career advancement opportunities
- *Benefits vary based on position, tenure, location, and employee election**
How We Do It
We Care, We Dare, We Share
DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. US applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (hrrecruitment.northamerica@dnv.com). Information received relating to accommodations will be addressed confidentially.
DNV is proud to announce being named one of Houstons best places to work in the 2022 Houston Business Journal Best Places to Work competition.
For more information
https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal
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Diversity and inclusion in everything we do every day - DNV
Meet our employees - DNV
About DNV
DNV Careers
Please visit our website at www.dnv.com
About You
What is Required
Associates Degree or equivalent experience Minimum three (3) years of experience relating to ISO 9001, ISO 14001, and/or ISO 45001Minimum three (3) years of client service experienceSuccessfully build and manage a teamAbility to read/interpret accreditation requirements on audit durations and sampling plan requirementsDemonstrated ability to communicate effectively both orally and in writing to audiences of varying size, seniority and technical competencyKnowledge of the scheme owners processes and third-party accreditation requirements Ability to lead, coach, mentor and develop others in the networkAbility to work in a fast-paced environment and handle multiple competing tasks and demandsGood interpersonal, communication and internal and external stakeholder management skills with ability to drive and achieve results in an independent manner through functions, geographies and stakeholders
What Is Preferred
Bachelor's Degree or higher Additional scheme knowledge for Food & Beverage, AS91XX and IATFWorking knowledge of IAF MD5 & IAF MD1
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This position is located in Houston, TX with potential relocation and sponsorship assistance depending on candidate qualifications.
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