Supervisor - Gas Operations (Dispatch) - NC
📋 Role Overview & Responsibilities
At Dominion Energy we love our jobs. That’s right. Love. Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate. These are exciting days for energy companies, and Dominion Energy aims to shape the future of energy in America. We are looking at all of our work with fresh eyes, retooling everything we do, in every part of the company, to operate more sustainably and to deliver energy more reliably than ever. We are looking for interesting, independent thinkers and doers who can help shape the culture of a forward-looking company that’s proud of its rich legacy. Are you a change agent? Do you think differently? Do you want to fall in love with your job? If you answered “yes,” then read on!
Military service members and veterans with a rank of E-5 or higher plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.
At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.
This position does not offer relocation assistance.
Job Summary
The Supervisor-Gas Operations (Dispatch) will supervise and lead a team of employees that provide 24 hours a day /7 days a week/365 days a year dispatching services for North Carolina, and will be located in Gastonia, North Carolina. Dispatch Operations supports the Company’s gas distribution operations, including oversight of the emergency plan for timely service restoration during gas outages. The successful candidate is expected to work fully onsite Monday through Friday. A hybrid or remote work schedule is not available for this position.
The Supervisor
will ensure proper work methods are applied and safety precautions are followed. will advise and assist in training and development of employees and communicate across varied disciplines to complete tasks and resolve issues. generally works day shift Monday to Friday, applicants must be capable of meeting with employees on all shifts, including nights, weekends, and holidays, if necessary. must be available to receive calls related to system problems, scheduling issues, and/or emergencies at all hours of the day/night.
Responsibilities Include
Strong, demonstrated leadership traits including the ability to effectively manage conflict and model the Company’s values and Code of Ethics and Business Conduct Must be able to demonstrate strong supervisory skills with a team of diverse employees including: ability to influence, lead, direct, coach, mentor, train, develop and manage employees Evaluating and developing the dispatcher team Providing training related to safety, proper procedures, and job performance Monitoring to ensure adherence to procedures, quality customer service, and employee productivity Scheduling and ensuring adequate dispatcher shift coverage Ensuring that dispatchers have access to the appropriate software and applications for performance of job duties Working with Operations leadership to ensure optimum workforce management and efficient completion of field work orders Ensuring adequate communication with field employees and leadership Properly recognizing and managing abnormal operating conditions, and making the appropriate notifications Performing time and expense approval Monitoring departmental budget Performs other duties as assigned Some overnight travel and travel to offices throughout the service territory may be required
Required Knowledge, Skills, Abilities & Experience
Bachelor’s degree and 3+ years of directly related experience; OR Associate's Degree and 5+ years of directly related experience; OR High School diploma and 7+ years of directly related experience Directly related experience includes: utility operations and/or maintenance, dispatching, operations, customer service, contact/call center, transportation/service industry, emergency response, or other related fields Strong communication skills with the ability to communicate both verbally and in writing with internal and external customers in a competent and professional manner A working knowledge of computers with experience using Word, Excel, Outlook Demonstrated experience handling constantly changing and emerging priorities and scheduling/prioritizing work Experience maintaining a sustained focus on work quality and safety Ability to prepares and lead regular employee meetings including business review, safety, and environmental updates Ability to work and accept calls outside of normal working hours.
Preferred Qualifications
Bachelor’s Degree and 7+ years directly related experience 3+ years’ supervisory, lead, or project lead experience 3+ years’ experience in utility or emergency response dispatching A working knowledge of SalesForce and/or SAP Knowledge of natural gas / utility industry; operations activities; policies and procedures governing Company and customer generated work.
Education Requirements
Bachelor’s degree and 3+ years of directly related experience; OR Associate’s Degree and 5+ years of directly related experience; OR High School diploma and 7+ years of directly related experience
Preferred Disciplines: Business, Operations, Engineering, Engineering Technology, Logistics
Licenses, Certifications, or Quals Description
Must have a valid driver's license and own means of transportation.
Other Working Conditions
Office environment with limited travel.
Test Description
No Testing Required
Other Information
These and other duties as assigned constitute essential functions of the job.
Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.
Export Control
Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.
Other Information
We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here dombenefits.com.
Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.
You can experience the excitement of our company – it's the difference between taking a job and starting a career.
Frequently Asked Questions
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This position is located in Gastonia, NC with potential relocation and sponsorship assistance depending on candidate qualifications.
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