Front Office Manager - DoubleTree By Hilton San Jose

The Doubletree by Hilton Hotel San Jose is looking for a Front Office Manager to lead their front desk team to success! This is a perfect opportunity for someone that wants to take the next step into a managerial role in the hospitality industry.

We are a full-service property with 505 guest rooms, less than five minutes from San Jose International Airport and ten from downtown San Jose. Shopping, restaurants, and more!

What will I be doing?

As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitationMonitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and rewardMonitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordinglyEnsure compliance with Company standardsMeet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concernsInitiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenueEnsure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and eventsComplete audit procedures, as neededDrive property-designated vehicles to transport guests to and from local airport in the event that a shuttle driver is not availableRecruit, interview and train team members

What are we looking for?

Minimum 2 years Hotel leadership experience preferred Experience managing a unionized workplace is a plus Full availability to work varying shifts including weekends and holidays required Valid Drivers license

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're Passionate About Delivering Exceptional Guest Experiences.

Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

QualityProductivityDependabilityCustomer FocusAdaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

Go Hilton travel program: 100 nights of discounted travelAccess to your pay when you need it through DailyPayHilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!Maternity and parental leaveDebt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certificationsComprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCareMental health resources including free counseling through our Employee Assistance ProgramBest-in-Class Paid Time Off (PTO)401K plan and company match to help save for your retirement**Available benefits may vary depending upon property-specific terms and conditions of employment

Annual Salary Range: $70K-$73K

Work Locations

DoubleTree San Jose

Schedule

Full-time

Brand

Doubletree by Hilton

Job

Guest Services, Operations, and Front Office