Manager, Due Diligence Quality

Job Description

Dow Jones is looking for a Quality Manager to join our Due Diligence team responsible for the creation of high-quality reports on companies and/or individuals using a combination of publicly-available sources and proprietary databases. As a Quality Manager, you will be responsible for managing a team of Quality Analysts. You will work closely with your peers and your team of Quality Analysts ensuring that all Due Diligence reports are thoroughly reviewed with the highest quality standards and delivered each day meeting our client delivery dates. You will report to the Associate Director, Due Diligence Quality.

You Will

Assist in quality assurance assignment processes, including the development of a robust assignment workflow to ensure optimum capacity available across the global quality teamsProvide regular and transparent communication of team objectives and goalsRapidly respond to shifting delivery datesEnsure quality analysts are regularly providing actionable feedback to the research team for a robust continuous feedback processProvide regular training of quality analyst to ensure they are subject matter experts in all report types offered by Dow Jones, to ensure greater flexibility of resourcesSupervise, support, and develop a team of quality analysts to maximize potential through motivation, coaching, counseling, and delegationContribute to additional quality assurance review for strategic clientsEnsure Due Diligence reports are delivered on-time to meet client requirements in terms of content quality, accuracy, timeliness and completenessCommunicate with clients effectively, addressing their questions and concerns and providing remediation training when necessaryPromote the Due Diligence research and quality assurance processes internally and externallyPerform testing of new or enhanced system and product functionalitySupport training of future members of staffSupport R&C with translation services as and when required

You Have

Ability to coordinate appropriate internal resourcesResourcefulness to readily adapt to changing customer expectationsKnowledge of and interest in international affairs and politicsAn openness to different views and opinions and an appreciation for team diversity

Preferred

Previous experience in the field of Due Diligence researchSpecialist legal, business or financial knowledge

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area: Dow Jones - Experience - Data & AI

Job Category: Data Analytics/Warehousing & Business Intelligence

Union Status

Non-Union / A clear and likely internal candidate

Req ID: 41522