Client Site Desktop Technician – Modern Workplace – Bridgewater, NJ

Job Description

This is an Onsite position**, no remote work – the candidate must be available at our site to manage workA thorough pre-employment background investigation will be conducted before hiring/ onboarding process is completed. It may also include a Drug Test***

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

About This Role

As a Client Site Desktop Technician, the selected candidate will be fulltime onsite at our Client's office in Bridgewater, NJ to support operations and ensure technical support needs are met. In this role you will work closely with our employees and our clients. Being a self-starter who is comfortable with minimal supervision is essential to the success in this role. You will work to achieve the highest standards and customer satisfaction. The ability to work from the client site and in front of the customer to meet the proposed delivery of overall service to our customer is the reality of this role.

What You’ll Do

Researches, designs, develops operates, and maintains support services for existing and new business applications and/or information systems solutions through the integration of technical and business requirements per standard company IT process methodology (such as ITIL and ITSM). Includes identification, development, and prioritization of support services according to business criticality. Applications and information systems solutions include both 3rd party software and internally developed applications and infrastructure. Responsibilities include but are not limited to, analysis of business requirements, configuration of 3rd party software implementation of infrastructure solutions, creation of documentation, testing and maintenance of applications, and support and maintenance of infrastructure and information systems. Works within the Information Technology function, obtaining resources and working in support of objectives and strategies. Participates in architecture reviews to ensure that solutions comply with standards and use approved technologies. Typical customers are company end users and various functional areas such as Supply Chain, Research and Development, Marketing, Finance, a business, or the company.

Responsibilities

Participates as a member of an IT technical team. Performs basic analysis of functional or service requirements using a fundamental understanding of IT Business processes or problems. Implements end-user or enterprise infrastructure or application services prepared by more senior EngineersApplies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate complexity. Resolves technical issues of moderate complexity within a given technical area. Partners with members of a given team or other IT teams as appropriate. Identifies potential escalations and proactively alerts managementProvides solutions to prevent problems from occurring in the area of responsibility including patch management. Reviews implement and verifies changes/solutions of medium complexity and risk. Ensures configuration management database entries are complete and accurateProvide on-site field support to customers and their suppliers including installation, servicing, and repairing systems, and equipment and escorting any client/vendor suppliersTroubleshoot known and unknown hardware issues related to corporate-issued or provided desktops, laptops, mobile devices (phones & tablets), peripherals, and associated accessoriesTroubleshoot known and unknown software issues related to Windows 10, Microsoft Office, Outlook, Skype for Business, OneDrive, and other corporate deployed desktop applicationsTroubleshoot Microsoft patches, corporate software deployments, group policies,Build and reimage a corporate-issued PC including performing any necessary upgrades required to solve the end-user productivity issue. Hardware replacement will occur after diagnostics are run to confirm HW repair, replacement, or upgradeTroubleshooting of LAN/WAN issues impacting employee productivity on their computers. This will involve a demonstrated understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologiesPerform IMACD activities within SLAs - PC and peripheral add move changeProvide excellent verbal and written communication to end-users regarding their productivity issues. This communication also needs to be provided to IT and in English (Mandatory). Local language verbal and written skills will be considered a secondary requirement if required due to corporate policy. Must demonstrate the ability to interact with end-users of all levels using a variety of active listening and empathetic listening skills. Proven ability to communicate highly technical information to both technical and non-technical end-users both verbally as well as writtenDocuments solutions and incident resolution case notes in English in assigned reporting systemsAudit, maintain, and manage the devices asset management systemsStrong understanding and support of shipping & receiving, inventory, and warehousing practicesAssist in loading and unloading shipmentsExperience in procurement, inventory, and asset management of IT equipment as well as managing the IT life cycleRegularly lift and/or move up to 39 pounds independently and participate in group lifts for 40+ pounds and/or using pallet jacksWork with and/or around moving mechanical partsRegularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push, and pull

Who You Are

Bachelor's degree in Management Information Systems Computer Science or equivalent experience and a minimum of 3 years of related experience or a Master's degree and up to two years of experienceGood verbal and written communication skills. Experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user, and server web-related applications)Experience with business IT applications (e.g. supply chain, customer relationship mgmt., HR, finance)Basic skills in scripting and or programming language. Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference modelStrong initiative, problem-solving, priority-setting, and collaboration skills. Good organizational and analytical skills. Exhibits a high level of initiative and integrity. Possess creative ability, credibility, and self-confidenceNetwork+, A+, Linux+ certificationsAble to lift to 30 lbs. is strongly preferred

Work Environment

Office environmentMay require weekend workMay require shift workExpected to be in “Business Casuals” dress code

Must Have Skills

Interpersonal and communication skills to interact with customers and team membersTime management and organization skills to balance and prioritize workAnalytical and problem-solving skillsAbility to resolve complex hardware/software and equipment problemsAbility to provide guidance to other field engineersTeam player

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC we put our people first. In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination. With our Virtual First strategy the majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing and vaccination vary by location, and we continue to monitor and conform with government regulations and customer requirements specific to each location.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $23 - $24 per hour.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $39,800 - $65,000.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competiti Job Description:

About DXC Bulgaria

We are DXC - a Fortune 500 global IT services leader. In Bulgaria, we are among the largest employers with over 4,000 employees working on the company's entire IT portfolio. We are flexible - we provide everything you need to comfortably work from home, but we also keep our offices open for collaboration, meetings, and building a strong team spirit. We tailor everyone’s development path to their individual interests through training and additional certifications.

Our experience and desire to grow, our mission, and our values create an environment where ambitious people become successful at home. At home - in Bulgaria.

The GDN EE Applications Bulgaria capability deals with projects on latest technologies and develop server, cloud, and mobile applications. We deliver high value services to DXC customers, which are global leaders in their business domains such as Banking, Insurance, Transport, Health care, Engineering software and others. Our team of 300+ application development professionals is focused on getting deep knowledge in how the customers work and to deliver them innovation through adoption of next generation IT solutions.

Daily challenges

As a Senior Front-End Developer, you can be а part of many impactful projects in the public sector and therefore make a true difference to the world. From developing a web application that enables a revolutionary way to attend a driver license exam to providing a new information system that could rationalize clinical studies, patients’ clinical data and prescriptions monitoring.

EXperience And Skills Required

5+ years of professional experience as a Front-End developerHands on experience with HTML, CSS, JavaScript, Bootstrap, React/AngularKnowledge in global state management for FE applicationsUnderstanding of mobile and responsive designAbility to leverage modern software architecture, design patterns, and solutions to increase value of a strong platformGood understanding in OOP and basic understanding and practical experience with Java/Spring Boot

Company Benefits

Competitive remuneration packageAdditional Medical & Life insurance4 days additional paid leave (total: 24 days)Food vouchersTraining, continuous learning and career development in the largest IT company on the marketUnlimited access courses from a bunch of external partners for the best learner's experience (e.g., LinkedIn Learning, Udemy)Access to a foreign language learning platformStable employment in an international companyAdvancement opportunities within the organization (a variety of interesting projects with the array of technologies and tools)Flexibility in work arrangement (hybrid or fully remote work, the home office culture is in our DNA)Workplace equipment to organize your home office (e.g., chair, desk, additional monitor, headset etc.)DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Microfocus, Salesforce, Red Hat, VMware, Workday)Employee Referral Program - a financial bonus for the referrer for successful candidate recommendationEmployee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes)Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)Opportunity to join our numerous charity and ecology-related events organized by our Employee Ambassadors team

We Deliver Excellence for our Customers and colleagues every day. Our values form the foundation of everything we do and every decision we make.

If you feel comfortable with the above-mentioned requirements, please send us your CV in English. At DXC our employees’ safety and well-being remain a key priority for us. Therefore, we continue with stay-at-home recruiting and video interviewing for the foreseeable future.

Please note only shortlisted candidates will be contacted.

This is to inform you that DXC Technology is registered as an administrator of personal data to the Commission for Data Protection. Some of the information that you provide voluntarily is personal information and falls under the special protection regime under the Law on Personal Data Protection. The personal data provided by you will be processed for the purposes of the selection process as well as for the realization of the legitimate interests of the data controller in respect of any future contract of employment. DXC takes the responsibility to handle, use and store your personal data, ensuring its protection in secret from the third parties. We inform you and you agree that DXC may provide your personal data to government, municipal institutions, banks, companies, corporate bodies and individuals, where such obligation exists under a special legal provision, where it is necessary for realization of your rights and legal interests as a participant in the selection process, and when it is necessary to realize the legitimate rights and interests of DXC. DXC can provide your personal information to corporate bodies and individuals who are assigned to actions and activities relating to the selection process and in respect of any future contract of employment.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.