Customer Service Agent - Call Center Representative (Remote within US)

Job Description

Job Description

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Essential Job Functions

Answers telephones and responds to moderately complex customer questions and/or forwards call to appropriate personnelResearches customer inquiries and responds to appropriate parties in a timely mannerRecords calls, processes requests and updates account history with results of inquiry to include proper documentationProcesses and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreementsPerforms data entry and matches documents to appropriate accounts to verify up to date and accurate informationInterfaces with team personnel, management, and customers in reference to customer service issuesReviews client reports on a weekly basis to ensure data integrity; prepares and submits report to managementReviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactionsMonitors daily transactions to ensure policy and procedures are in accordance with service level agreement

Basic Qualifications

High school diploma or G.E.DOne or more years of customer service or other telephone experienceExperience working with organizational functions and personnelExperience working with fax machines, computer software, and telephone technologyExperience working with and skilled in the use of help desk software

Other Qualifications

Business and analytical problem solving skillsCommunication skillsAbility to work independentlyAbility to follow oral and written directions

Work Environment

This opportunity is completely remote within the United StatesApplicants must be permanent residents of the US with high speed, stable internet access

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

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Disability Accommodations

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Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.