Data Training Specialist

Overview

OVERVIEW OF POSITION

Under limited supervision, development, maintenance and delivery of training materials to Therapy Services Coordinators and network providers. Utilize data for the Therapy Provider Network (TPN) in order to improve customer service to our participants and our therapy providers. Provides feedback and training to vendors and TPN coordinators when patterns of error are identified.

Pay: $28-30 hourly

Hybrid 2 days in-office

Responsibilities

ESSENTIAL FUNCTIONS

Uses data driven decision making to ensure therapy service coordinators are providing outstanding customer service. Examples include ensuring participants are seen in a timely manner, collecting reports on time from our provider network, ensuring authorizations are received and processed in a timely manner, providing adequate information to our funding source when submitting reports, and ensuring that cases are closed out after an episode of care to support accurate client counts. Provides direct feedback and training to therapy services coordinators and vendors to improve outcomes in these areas. Evaluates effective network provider service by reviewing participant assignments to a network provider and the adequacy of communication to relevant parties (e.g., family, administrative assistant, etc.). Develops, updates, and maintains Therapy Service Coordinator trainings and workflows as directed by the Director(s) and the Regional Vice President(s) Onboarding of new Therapy Services Coordinators including scheduling and conducting trainings Provides monthly and quarterly data on customer service measures. Proposes action items for improvements to the Director of Therapy Services, to allow leadership to make data driven business decisions. Works closely with the TPN managers to improve efficiency and organization of data across the department. Represents the therapy services team in meetings with the Electronic Health Records Analyst, intake department, and other internal departments at ESSC as needed to ensure engagement, collaboration, and efficiency amongst departments. Evaluates network providers’ programs for quality assurance. Assists the clinical standards directors in scheduling and organization of audits for our therapy providers. Troubleshoots and resolve network provider/caregiver concerns, e.g. expired authorization, monitoring network provider productivity, or ensuring participant receives appropriate level of care. Attend all required meetings virually or in person. Performs other duties as assigned.

Qualifications

EDUCATION

Typically requires H.S. Diploma or national equivalent. Bachelors Degree in related field preferred. EXPERIENCE: 3+ years of experience, or equivalent combination of training, education and experience to perform the job successfully.

KNOWLEDGE, SKILLS, ABILITIES

Demonstrated proficiency with MS Office applications (Word, Excel, Outlook). Specific knowledge of VLookup, Pivot Table, IF Statement functions required. Ability to communicate effectively, through oral and written skills, and work cooperatively with all levels of staff and the general public. Ability to maintain customer service orientation and professionalism in all interactions. Ability to exercise independent judgment and employ basic reasoning skills. Ability to exercise discretion and maintain a high level of confidentiality with sensitive documentation and/or situations. Ability to obtain and maintain a criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of InvestigatioVn per Easterseals Southern California and/or program requirements. This position will be a hybrid of in office and remote at the discretion of therapy services leadership based on business need. The position requires frequent typing, sitting, and maintaining close visual attention to and work at a computer.