Senior Field Service Representative

Eaton’s ES AMER ESS division is currently seeking a Senior Field Service Representative.

The expected annual salary range for this role is $96300.0 - $141240.0 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You’ll Do

The Power Distribution Systems (PDS) organization offers career opportunities at a variety of levels representing increased scope and responsibility within the organization.

The Senior Field Service Representative (FSR) provides field service engineering and technical assistance to customers in areas of installation, startup, maintenance, and repair, training, and modification of electrical power distribution equipment; self-manage assigned projects for electrical equipment; provide technical solutions to customers; perform less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations

Essential Functions & Dimensions

Continuously improve personal, technical, and professional business skills enabling incumbent to service products to customer’s satisfaction through keeping current with product technology as measured by ability to troubleshoot and repair various products and to instruct others.Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.Become computer efficient using laptops provided and mastering all required software.Maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls.Provide customers basic applications information via phone or on-site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification.Demonstrate ability to service newly designed and experimental equipment, which has not been seen before, and instill confidence in the customer.Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction. Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints.Proven customer service, sales ability, and ability to handle irate or difficult customers and gain satisfaction.Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.

Qualifications

Basic Qualifications

High School Diploma AND a minimum of 5 years of field service experience evaluating and servicing electrical distribution or control systems.Must be legally authorized to work in the United States without company sponsorship. All candidates must reside within a 50-mile radius of the work locations listed. No relocation will be offered for this position. Must be able to possess and maintain an active and valid drivers license No relocation is being offered for this position. All candidates must reside within a 50-mile radius of location listed in job description. Active duty military candidates are exempt from this requirement.

Preferred Qualifications

Bachelors degree AND a minimum of 3 years of field service experience evaluating and servicing electrical distribution or control systems.Experience evaluating and servicing electrical distribution or control systems is desirable. Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems is highly desirable.Electrical Contractor’s licenseProfessional Engineering licenseGeneral Contractor’s license

Skills

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Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

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