Manager Internal Communications

ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

Position Summary

The Manager, Internal Communications is responsible for developing, driving and supporting internal communications strategies, processes, plans and content for ECU Health. The manager leads collaboration and partnerships with cross-functional leaders and teams to ensure the Internal Communications team is best supporting the organization's needs.

This position reports to the Director, Communication and partners with Internal Communications team and the External Communications team.

This individual interacts with senior leaders and their teams to provide strategic consultation, communications planning and ensures implementation of internal communications tactics. The primary focus for this position will be long-term, system-wide strategic initiatives.

Every team member at ECU Health is expected to exemplify our values in all behaviors and interactions: integrity, compassion, education, accountability, safety and teamwork.

Responsibilities

Consult and implement system-wide internal communications strategies, plans and tactics that support the overall System of Communications and align with the organization's Mission, Vision and Values.

Champions and articulates the organization's Mission and Vision in all verbal and written communications.

Maintain and enhance internal communications-owned channels and tools.

Exhibit sound judgment by effectively counseling leaders by listening, understanding and providing credible expertise, relevant insights and transparent feedback.

Collaborate with cross-functional leaders and teams on internal initiatives and programs, and provide the communications consultation, planning and implementation.

Partner with Communications Team to ensure alignment on strategies, messaging and communications timelines.

Write and edit messaging for senior-level leaders (emails, talking points, PowerPoints, etc.).

Partner with external agencies, as appropriate.

Support the organization's crisis communication planning and response, as needed.

Minimum Requirements

Five to seven years related experience.

Bachelor's Degree or higher.

Major in Communications, English, Journalism, Public Relations, or similar discipline.

Proven experience and ability in internal communications in a multi-faceted organization.

Strong interpersonal, verbal and writing skills.

Creative, collaborative, open-minded and flexible personality.

Strong professional copywriting and editing skills for a variety of audiences.

Solution-oriented and high level of attention to details.

Proficiency in Microsoft Office, specifically in Word and PowerPoint.

Proficiency in SharePoint intranet management.

Experience in providing strategic communications counsel to senior-level executives, and demonstrated ability to challenge decisions to influence better outcomes.

Ability to respond to rapidly changing conditions with agility and judgment.