Customer Service Order Review Specialist

Our Vernon Hills based Technology client is seeking a Customer Service Order Review Specialist to join their team. The core hours for this role are 9:00am – 6:00pm M-F. This is a HYBRID role where you will work every Wednesday and every other Tuesday (6-days a month) from the Vernon Hills, IL office and the remainder of the time you can work from your home office. This position pays $19/hour, and benefits (medical, dental, vision) will be provided after 60 days of employment. This role starts as a 3-month contract but opens future opportunities for contract extensions and full-time positions for top performers with this Technology industry leader.

Position OverviewIn this role, you will be responsible for providing pre-invoice assistance to our internal customers regarding challenges that arise with sales orders. This role utilizes our incident management system to continuously provide top-level service, which is essential in creating customer loyalty and repeat business. Key Responsibilities: Researching and/or resolving the tracking and delivery of an order. Contacting vendors for pricing, order status, and delivery issues. Expediting a pick on an order or any other distribution request.Expediting of drop ship orders as needed, freight quotes for drop-shipments, parcel, and heavy weight shipments.Provide estimates on delivery dates or lead times on products.Provide updates and status reports for repair orders.Build solid relationships with other internal departments and vendors.Working as a team to manage daily workflow.Handling escalated customer issues when necessary.Answering emails and incoming calls from internal customers as needed. Qualifications1+ years of customer service experience resolving the tracking and delivery of customer orders. 1+ years of data entry experience. Must be proficient in Microsoft Office Applications (Word, Excel, Outlook). Must have a high school diploma or equivalent.Ability to communicate effectively and interact with internal and external stakeholders.Strong organizational and creative problem-solving skills.Experience balancing competing priorities with the ability to adapt and still meet the needs of the business.