End User Technical Support Analyst
📋 Role Overview & Responsibilities
The scope of the proposed services will include the following:As an End User Technical Support Analyst, resource will be responsible for:• Working with the Active Directory Resources to schedule the migration of the users’ desktops from their local network to the enterprise network.• Performing the necessary tasks on the users’ desktops to ensure a smooth and successful migration, such as installing software, copying data, configuring settings, and testing connectivity.• Providing technical support and guidance to the users before, during, and after the migration process.• Troubleshooting any issues that may arise on the users’ desktops or the enterprise network.• Documenting the migration activities and reporting any problems or feedback. Skills and/or relevant experience in the following areas are mandatory:• At least two (2) years of experience in desktop support and maintenance.• Experience with Windows 10, Active Directory, Microsoft 365, and Exchange Online services and how they work with desktops.• Familiarity with User Profile data.• Ability to work independently and as part of a team.• Excellent communication and customer service skills.• Ability to work under pressure and meet deadlines.
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This position is located in Baton Rouge, LA with potential relocation and sponsorship assistance depending on candidate qualifications.
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