Technical Support Specialist
📋 Role Overview & Responsibilities
REQUIRED SKILLS/EXPERIENCE# YEARSMicrosoft Active Directory 2012 R2 (or higher) experience2 yearsMicrosoft Exchange 2013 (or higher) experience2 yearsMicrosoft Server 2016 (or higher) experience2 yearsRouting and switching experience3 yearsGoogle G Suite and/or Microsoft Office 3652 yearsMicrosoft Azure Active Directory and Intune2 yearsExperience implementing audio-visual communications (video conferencing) using H.323 protocol1 yearExperience developing and delivering technical training in a classroom setting2 yearsProject management experience for hardware and software implementation projects2 yearsWAN, LAN and network design experience, including development of layouts and specifications2 yearsMicrosoft Certified Systems Engineer (MSCE), Microsoft Certified IT Professional Server Administrator (MCITP- SA), or Microsoft Certified IT Professional Enterprise Administrator (MCITP-EA)3 yearsCisco Certified Network Associate (CCNA) with experience including, but not limited to, connecting into routers via PCs and laptops, examining interfaces, pinging and tracing routes; and basic IP configuration3 yearsMicrosoft Windows 10 and 11 experience6 monthsMac OS 10.11 or higher2 yearsMicrosoft SQL Server 2012 or higher2 yearsServer and workstation virtualization experience3 yearsFirewall configuration experience3 yearsExperience in MDM technologies for setting up and managing devices on and off campus such as Google Admin Console, Intune for Education, JAMF, etc.2 yearsExperience in setting up and managing a web filter for devices on and off campus2 yearsExperience in implementing remote support solutions for devices on or off campus2 yearsWireless/Wi-Fi Networking Experience2 YearsAbility to interact with functional users and technical staff regarding business and information technology needsNo minimum requirement specifiedAbility to listen and solve problemsNo minimum requirement specifiedAbility to create and maintain documentationNo minimum requirement specifiedAbility to quickly and efficiently manage multiple tasks and projectsNo minimum requirement specifiedAbility to effectively work with team members in multiple geographic locations throughout MississippiNo minimum requirement specified
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This position is located in Jackson, MS with potential relocation and sponsorship assistance depending on candidate qualifications.
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