Senior Service Desk Analyst

Our client, a global law firm, is seeking an experienced Senior Service Desk Analyst to join their team in New York, NY!Responsibilities:Provide excellent customer service and timely resolution to end-user technology issuesFoster effective communication with end-users, peers, vendors, and managementAdhere to best practices when deploying and upgrading hardwareIdentify and troubleshoot problems with equipment, working with vendors or other IT personnelFollow Asset Management Procedures and update database in real-timeCreate and manage service tickets to track technology issuesTake ownership of tickets escalated from the help deskProvide meeting support - video conferences, webinars, and presentationsMaintain office security and distribution groups within Active DirectoryAdhere to Information Security policies and proceduresContribute to IT projects and initiatives as requiredQualifications:Bachelor’s Degree in Information Technology or related fieldProficient in Windows 10, Office 365, Document Management Systems (NetDocuments, iManage, etc.), Active Directory, computer/laptop hardware maintenance and repair, printer and copier configuration and troubleshooting, MDM, and iPhone/Android phone services.Possess a basic understanding of Internet protocols, data connectivity methods and remote access technologies.Familiarity with telephone and voicemail system programming and training as well as wireless networking and video conferencing system knowledge a plus.Exceptional interpersonal skills are essential for this position with the ability to work effectively with end-users, IT peers, vendors, and managers.Must have excellent written and verbal communication skills.3+ years experience in a Microsoft environment is preferred.Having worked in a large, fast paced environment is preferred.Experience with VPN/Citrix, Intapp, and NetDocuments is preferredIndividual will work as part of the Information Technology team providing 24x7 support as needed.Occasional after hours and/or weekend support for high priority requests and projectsBenefits:Medical, Dental, Vision InsuranceLife Insurance401(k) PlanHealth Savings Account (HSA)Flexible Spending Account (FSA)Short-Term/Long-Term Disability InsurancePet InsurancePTO, Sick Time, Paid Holidays

Location: New York, NY

Seniority Level: Junior-Med Level

Employment Type: Fulltime

Job Function: Information Technology

Salary: $90,000 - $110,000