ServiceNow Administrator
📋 Role Overview & Responsibilities
Position: ServiceNow AdminLocation: Atlanta, GA (Day 1 Onsite)Duration: 6+ months
Primary Skills: ServiceNow, UAT, and API.
Job Description:• The ServiceNow Administrator/Analyst will be a bridge between Business and technology. Analyzing business and technical issues that arise in Production, UAT and testing and defining the resolution path.• Create user stories, user acceptance criteria, epics, process maps, data mapping and formal requirements documentation for ServiceNow Enhancements.• Align ServiceNow platform capabilities to address business problems• Maximize ServiceNow software releases through configuration tasks and feature delivery• Understand IT and business requirements with the ability to develop, test, deploy improvements, and update workflows.• Continually identify opportunities for system and solution improvements• Drive the Service Now business strategies and roadmap• Develop incident and request forms in ServiceNow for Paradies applicable modules• Produce reports and dashboards based on defined metrics and key performance indicators• Recommend any improvements regarding the platform, processes, or reporting• Create and maintain system design and operations documentation• Assist with the ROI and impact analysis for ServiceNow updates• Create and maintain a detailed view of the ServiceNow architecture• Assist with assimilating new technical changes to ServiceNow into other parts of the business• Integrate ServiceNow application(s) with third-party systems/applications via APIs• Configure out-of-the-box workflows and create/maintain custom workflows• Configure application related fields, forms, views, email notifications, acceptance roles and access controls• Work with IT and business groups to develop requirements and recommend, design, develop, and test solutions to improve efficiencies, resolve business problems, and improve and create new processes.• Maintain the asset tables and contribute to governance processes relating to asset managementWork with ServiceNow to maintain the development/test and production environments
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