Casino Player Development Director

The Player Development Director will spearhead our efforts to engage and retain players through strategic promotional events and activities. This role is pivotal in driving outreach initiatives aimed at maximizing guest satisfaction and revenue generation.

Minimum Qualifications:REQUIREDHigh School Diploma or GED equivalentBachelor’s degree in Marketing, Hospitality, or a related fieldTen years of gaming industry experienceTen years of supervisory or management experienceFive years of guest service experiencePREFERREDExperience working with tribal entitiesFive years of progressive leadership experienceMarketing or sales experienceAdditional education/experience may substitute for the minimum requirements of the position.

Essential Functions:Plans, implements, and oversees the departments operational activities.Provides direction, guidance, and development to all player development staff.Develops, implements, and manages the department’s annual budget.Demonstrates positive action, behavior, attendance, work ethic, and guest service for all members of their department.Establishes and maintains metrics to ensure revenue goals are on target providing recommendations to leadership that will maximize efficiency and increase guest satisfaction.Utilizes player tracking tools to analyze profitability and evaluate reinvestment considerations.Communicates guest suggestions, issues, and concerns to leadership as necessary.Provides personalized service related to player preferences ensuring players are recognized and acknowledged appropriately.Coordinates and hosts a variety of promotional activities and events, providing regular updates on all outreach projects and events.Establishes and ensures compliance with comp guidelines.Creates pro and post forma’s for all events.Ensures all events have the appropriate coverage and approvals.Establishes and maintains strong professional relationships with the appropriate players that build customer loyalty by utilizing all approved communication forms.Resolves and remedies any escalated customer challenges or complaints ensuring superior guest service.Generates leads by networking effectively to build relationships.Ensures compliance with policies, procedures, and internal controls including Federal anti-money laundering regulations.Coordinates with Human Resources to create and update positions within the department.Protect the confidentiality of any and all Casino business information.Performs other job duties as assigned.

Knowledge, Skills, and Abilities:Excellent communication skillsStrong leadership abilities with personal integrityBudget development and management expertiseProficiency in MS Office and applicable softwareIn-depth knowledge of tribal/state compact regulations and applicable federal lawsExceptional organizational and problem-solving skillsAbility to build and lead effective teamsCreative thinking and networking/public relations skillsAdherence to ethical standards and internal controls

Must be able to pass an illegal drug screen and obtain a Class IIIA license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. The Emerald Queen is and Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe’s Emerald Queen Casino.