Account Manager, Customer Success

About Energy CX:Energy CX is the fastest-growing energy broker in the US, distinguished by our focus on helping businesses slash their energy expenses. What sets us apart is our suite of solutions, advanced analytics, and dedicated service, all aimed at delivering lower energy costs.

Why Energy CX? Recession proof industry Competitive salary Entrepreneurial and ambitious culture with a great team oriented environment

Title: Account Manager, Customer SuccessEnergy CX is rapidly growing its customer success team and is looking for professionals with a proven track record of success.

About this JobWe are looking for customer-facing individuals who will be responsible for renewing our existing customers and strengthening the relationship. Given that this is a growing team we are looking for an individual who is comfortable in a dynamic environment.

The person for this job is a relationship builder and excellent communicator. Energy CX believes in obsessing over the customer experience. We are looking for people who understand the importance of this innately, and get excited about making customers happy.

Objectives of this RoleRenew customer accounts (Increase net revenue, minimize churn) Provide customer deliverables to enhance informed decision making (Minimize turnaround times) Entertain clients through in-person events (Dinners, sporting events, etc.)

To be successful in this role you are: Eager to learn about a complex industry and new customer base (prior experience in the industry is a plus)Self-motivated, open to feedback and exceeds expectationsHighly resourceful and ability to multitask Adaptable and open to change

Daily and Monthly ResponsibilitiesConstant communication with customers Fulfill all client deliverables Being an energy expert to help advise clients accordingly Renew accounts

Skills & Qualifications 2+ years of professional customer success experience (salary depends on experience)Proven track record of success in their previous role Customer-centric mindset: prioritize customers, be proactive Communication skills: build relationships, listen actively, show empathy

ECX BenefitsPTO15 days but highly flexible All major holidaysInsurance Health - We cover 50% of your monthly premium cost Dental - We cover 50% of your monthly premium cost Vision - We cover 50% of your monthly premium cost 401(K)Employer match 20% of total contribution up to 5% of salary Additional 5 work from home days quarterly Work from home Friday (in addition to the 5)Wednesday catered lunches Frequent company events

Energy CX Company Culture

Our culture is not for everyone. We believe in our team's personal growth. Everyone is provided with the resources to invest in themselves and realize their full potential. At Energy CX, we challenge one another to tackle complex challenges, work hard, innovate, and grow.

We have a shared and unique set of valuesCustomer Obsession - Deep Desire to Delight the Customer Continuous Growth - Fail ForwardHigh Standards - Raise The BarBias for Action - Don’t Talk, DoRadical Honesty - Share Your ThoughtsEffective Communication - Be Clear & Concise Prioritization - Do What’s Important, Not Urgent Long-Term Thinking - Eat Your Vegetables Resourcefulness - Be IndependentDiscipline - Be ConsistentFocus - Dive Deep Pursuit of Fulfillment - Be Your BestOur culture rewards personal growth and performance. Therefore, we are seeking exceptional individuals to join our incredible culture.