Help Desk Analyst II
📋 Role Overview & Responsibilities
What You Can Expect
As the Helpdesk Analyst II in Houston, Texas for ENGIE NA, you will provide technical assistance to ENGIE’s computer users regarding computing problems in an office environment. (i.e. password resets, hardware issues, application/laptop/desktop problems). Every day, you will report to the Supervisor to assisting with imaging laptops, migrating users, hardware deployments, working in a cross domain environment and multi-system support.
What You’ll Bring
Bachelor’s degree in business administration, computer science, information systems or related frilled or equivalent combination of education and experience A minimum of three (3) years of experience servicing/ supporting personal computers and networksTechnical degree or certificates in computer hardware and network fields or equivalent work experience Proficient with Problem Man******ment application(s) as part of a helpdesk Knowledge of WAN connectivity issuesSpecific product experience required with the following: Windows10/11, Oracle, all Microsoft Office 365 products, remote access, VPN, basic networkingKnowledge of standard desktop configuration processes, help desk standard processesExperience supporting multi-tiered applications Previous experience supporting a call center population and/or providing desk side support desirable
Additional Details
This role requires you to be in office five (5) days a week; May include overtime with early hours or after-hours support including setup and deployment Must possess a valid U.S. driver’s license/clean driving recordMust be willing and able to comply with all ENGIE ethics and safety policies
Compensation
Salary Range: $53,900 - $83,375 USD annually
This represents the aver****** expected pay range for a qualified candidate.
Actual offered salary may depend on geography, experience, industry knowledge, education, ******al pay alignment, or other bona fide factors.
ENGIE complies with all federal, state, and local minimum w****** laws. Actual salary offered may vary depending on geography, experience, education, ******al pay alignment, or other bona fide factors.
In addition to base pay, this position is eligible for a competitive bonus / incentive plan.
Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location
At ENGIE, we take your well-being seriously. Our comprehensive benefits pack****** includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term ****** insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match. But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all st******s of life from family forming to caregiver benefits. Explore our benefits pack****** to see how we can support you. Learn more.
Why ENGIE?
ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it! Join us as we develop energy that is renewable, efficient, and accessible to everyone.
At ENGIE, our goal is to support, promote, and thrive on ******, equity, and ******. We do so for the benefit of our employees, customers, products and services, and community. ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.
We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to ******, ******, ******, ******ual ******, ****** ******, ******, ****** ******, ******, veteran status, or other legally protected status.
If you need assistance with this application or a reasonable accommodation due to a ******, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.
We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.
The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.
Frequently Asked Questions
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Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Houston, TX with potential relocation and sponsorship assistance depending on candidate qualifications.
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