Product Quality Manager

Job Title: Product Quality Manager$135K-$145K Billerica, MA Permanent

Overview: The company are in search of a Product Quality Manager who will be responsible for ensuring the delivery of top-quality products and services to both internal and external customers. In this role, you will lead initiatives aimed at enhancing the quality of products, systems, processes, and personnel to surpass customer expectations. Drive global quality initiatives, implement robust quality monitoring methods, and deploy best practices to influence product designs. Ensure compliance with all relevant quality standards within our global quality network and product quality team.

Key Responsibilities:Establish and proactively manage company production and supplier quality requirements.Oversee manufacturing and supplier audit programs, and facilitate corrective actions as necessary.Lead investigations, analysis, and root cause determination for customer product returns.Ensure that product development and manufacturing processes adhere to quality standards.Ensure that product design meets or exceeds quality standards.Manage the calibration program for all measurement devices.Administer the companies first article and Product Part Approval Process.Support product platforms in the development of product quality control plans.Manage processes to address customer complaints and manufacturing and supplier quality issues.Proactively identify potential product quality issues and lead cross-functional quality improvement initiatives.Collaborate with the design and development community on new product development projects to influence design features and supplier activities, aiming to enhance part and product quality.Manage Incoming Inspection and Supplier Corrective Action Process.Lead the Nonconformity Process through the Material Review Board.Oversee the investigation, identification, and implementation of root cause failure analysis and corrective actions for all customer returned products.Lead the product Waiver and Stop Shipment Processes.Document final inspection criteria and conduct final system inspections.Document and analyze production quality results to ensure requirements are met.Manage the flow of quality inspections to ensure timeliness and completeness.Organize and manage Quality Assurance function(s) in close cooperation with customers and the Company’s Management team as a member of the Operational Management Team.Provide weekly standard quality reports.Supervise, coach, and mentor the Quality team.

Required Qualifications:Education:Bachelor's degree in Engineering or a Technical Field; Master's degree or MBA preferred.Certified Manager of Quality/Organizational Excellence preferred.

Work Experience:7+ years of experience managing an ISO quality system, implementing lean strategies in organizations, conducting management review of quality systems, and working with manufacturing, customer service, and product development teams to drive quality improvements.

Special Skills, Experience, and Abilities:Lean Six Sigma Green Belt required; Six Sigma Black Belt preferred.Direct experience with ISO 9001 compliance auditing and similar standards.Direct experience utilizing 8D problem-solving techniques.Strong background in statistics.Excellent project management, mentoring, and coaching skills.Proven facilitation, presentation, and team management skills.

Travel:Local and international travel of up to 20% may be required.