Manager, Insurance Services

Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.

Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize diverse perspectives, endeavoring to craft a better world to live in.

As a leader for the Homebody services team, the Manager, Insurance Services plays a key role in driving retention, agency revenue, and the successful execution of the department’s vision. The manager will work closely with and report directly to the Senior Manager of Insurance. This position is primarily responsible for the management, production, and development of their team of insurance agents. The Manager will oversee the service team of CSRs and work with them to accomplish various strategic projects, hit their KPIs, and engage in the employee life cycle.

The Manager will support the Homebody product by coordinating with development teams, corresponding product owners, and instituting strategic measures to further the success of the product. A successful candidate must be self-motivated, obsessed with performance, and excel at developing employees.

Responsibilities

Motivate team to consistently hit their goalsEngage in the employee life cycle of team members including hiring, training, developing, and coaching; hold team members accountable for their goals and work with team members on performance improvement plans when neededFoster an atmosphere of collaboration, information sharing, and respect between all members of the various insurance teamsManage licensing, designations, and CE requirements personally and for the teamBecome an Entrata and Homebody SME Assist the Senior Manager and Head of Insurance with strategic planning, process improvement, and department growth initiativesPromote the Homebody product with client interaction and supportEstablish customer expectations; deliver and exceed exceptional serviceIdentify opportunities across the department to gain efficiencies, automate processes, and mature the productConduct frequent and regular quality assuranceCoordinate with other departments on projects and products related to the success of Homebody

What You Must Be

Team Motivator: Excels at motivating team members to meet and exceed their expectations and goalsTeam Trainer: Obsesses over high quality training with the team, and sharing information openlyA Team Player: Displays a high level of reliability and responsibility that establishes positive relationships and instills respect among team membersSales Leader: Proven track record driving revenue and standing out as a SME of sales tactics and using our various sales systemsProblem Solver: Executes and demonstrates the ability to discover solutions to challenging problemsExcellent Communicator: Exceptional at building strategic relationships with customers and team members through written and verbal communicationSelf-motivated: Accepts responsibility, is accountable, and can work independently with little direction or guidanceFun But Professional: Exemplifies our value "Business in the Front, Party in the Back." Enjoys the company and the role while delivering superior service to our customersEmpathetic: Ability to identify and understand challenges and issues faced by callers and coworkers. Able to foster an environment of positive communication when sharing viewpoints, concerns, and ideasTech Savvy: Proficient in the use of technology with the ability to adapt to change and learn new software platforms

Desired Skills & Experience

Experience in customer service environmentsExperience leading an insurance teamExperience with Google suiteResident P&C licenseKnowledge of current Insurance Industry regulations and trendsExperience managing in a call center environmentExcellent communication skills, both verbal and writtenAbility to multi-task and deliver quality results with strict deadlinesAbility to resolve client call escalationsSelf-motivated without supervision; a healthy desire to constantly succeedAbility to train, lead, and develop team members

Compensation

Annual Salary Plus Commission, DOEFlex PTO

Benefits

Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.

Family-centric leave policies supporting new parents during significant life events.

Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

But members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Teamwork and Collaboration.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?