Assistant Director, Front Office

Cape Cod's only double Forbes Five-Star resort is seeking an Assistant Director of Front Office. This position is responsible for managing the day-to-day operations of guest reception, guest services and concierge and ensuring that the resort's goals and objectives, vision, mission, and values are attained. The Assistant Director of Front Office plays a key role in providing a warm, genuine welcome and farewell to each guest creating a favorable and lasting impression of the experience.

The Assistant Director of Front Office responsibilities include:Leading by example to support the department and providing direct service to guests as neededCreating, implementing, and executing departmental training, recruiting and pre-shiftsAct as an ambassador for VIP guests, coordinating and overseeing their requests across all departmentsOverseeing the arrival and departure experience ensuring guest expectations are always exceededSupporting the resort's safety procedures and being always prepared for emergency situationsEnsuring all human resource and Forbes Five-Star standards are met dailyCandidates must have at least three years of hotel management experience, preferably in a luxury environment. Strong skills with Microsoft Word, Excel and PowerPoint are required. Experience with Infor HMS, HotSos, Zingle, UKG and Alice are a plus. The role requires the ability to be flexible and adapt to changing priorities. Excellent verbal and written communication skills as well as organizational, administrative, and problem-solving skills are also required.Wequassett Resort and Golf club is an exquisite 27-acre resort on beautiful Pleasant Bay. We are known for our award-winning service with an unparalleled commitment to go above and beyond for our guests. We offer four restaurants, two pools, two private beaches, four tennis courts, boating and sailing and championship golf.Qualifications: Candidates must have at least three years of hotel management experience preferably in a luxury environment.