Client Services Project Specialist

It's fun to work at a company where people truly believe in what they are doing!

Job Description

Position Summary

Project Attorneys ensure their assigned tasks are handled timely and in line with the provided directions and expected results. Ensures that consumer-facing discussions are effective and handled with empathy. This position requires collaboration and coordination with internal teams, project managers, and clients. Attention to quality assurance and meeting client deadlines and deliverables are other key elements of the role. Project Attorneys will communicate with clients in a professional manner and demonstrate a client-focused ethos. This role is expected to be an escalation route to review consumer facing inquiries or issues that cannot be resolved by standardized processes.

Job Responsibilities

Respond to complex inquiries from customers and clients across a variety of communication methods, including phone, email, and written correspondence.Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as requiredWork effectively in a highly collaborative environment with a variety of business partnersCreate, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the projectAssist the supervisor or PM in resolving any issues that might arise Monitor the overall health of the case by identifying any errors and creating solutions for resolution

Required Qualifications & Characteristics

JD from an accredited US law school or foreign law degree and LLMFlexible and customer service focusedOutstanding written and verbal communication skills are required. Ability to clearly communicate complex ideas to diverse audiencesAbility to handle changing or competing priorities to support business needsStrong technical orientation, excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all requiredExperience with MS Office Suite, specifically Word, Excel, Access, and Outlook

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.