Outreach Associate

Advance Possibility Join Episource, is a leading provider of risk-adjustment services, software, and solutions for health plans and medical groups.

This role is an independent contributor to the organization. In this remote, full-time, work-from-home position, you will report to Episource’s Call Center Supervisor.

The Outreach Associate is responsible for several tasks which include but are not limited to escalations. Will be required to manage high-priority provider offices and hospitals. May be required to collaborate with multiple department specialists. Daily work responsibilities will consist of efficiently scheduling chart retrieval as well de-escalating complaints and managing special tasks in a project-based, call center environment.

Learn How You’ll Impact Episource

Responsible for scheduling and coordinating medical record requests Required to manage escalations and high-priority tasks. May be specializing as a subject matter expert in specific areas Follows through from beginning to end to ensure completion of project-specific tasks. Responsible for contacting and scheduling provider offices for medical record retrieval which typically have specific needs or are considered high-risk Required to have excellent verbal and written communication Expected to have a strong understanding of Outreach Department policies and protocol. Support call center operations by handling inbound and outbound calls as well as specialized matters. Specializes in project-specific details which may include documenting and cascading updates to the call center team. Is flexible and trainable to perform additional special assignments as required per project. May be required to support with various project tasks based on business needs Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

What Your Journey At Episource Will Look Like

In your first three months at Episource, Throughout your next six months at Episource, By the end of your first year at Episource,

Here is what you’ll bring to the Expert Teams at Episource.

Bachelor’s degree preferred and/or equivalent to job-related experience. Strong customer service and office/administrative experience skills to comprehend a variety of activities associated with a team-oriented environment. Basic understanding of medical terminology and handling healthcare documentation confidentially. (i.e. HIPAA and PHI) Strong computer skills in Microsoft Suite as well as intermediate experience using Excel. Possess excellent written, verbal, and interpersonal communication skills, and the ability to problem solve and manage data with great attention to detail. Must have excellent time management skills, be highly organized, self-motivated, and able to work under a project-based, deadline-oriented format with minimal day-to-day supervision.

Physical Requirements

While performing the duties of this job, the employee is frequently required to stand; walk, and sit. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include color vision. Requires prolonged sitting, some bending, stooping, and stretching, and requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports.

Education: HS Diploma or equivalent required. Preferred: Bachelor’s Degree, Associate or higher degree or equivalent job-related experience

Working Conditions

Working conditions are normal for an office environment. Requires prolonged sitting, some standing, some bending, stooping, and stretching, requires eye-hand coordination and manual dexterity sufficient to operate a computer keyboard, photocopier, telephone, and other office equipment. Work may require occasional weekend and/or evening work.

Appropriate Personal Protective Equipment (PPE) is required when in a clinical setting

No domestic travel. Travel is primarily local during the business day, although some out-of-the-area and overnight travel is to be expected

Training Requirements

Outreach Training Litmos Training KnowBe4 HIPAA Compliance Training

Here is how you will benefit as a valued member of our Expert Teams at Episource.

Remote culture with company equipment, virtual access, and monthly internet allowanceSelf-managed Flexible Time Off / Paid Time Off + eight paid holidays per yearParental LeaveWellness Programs (EAP, Calm App)401(k) with company matchCareer Development: Tuition reimbursement, certifications, and seminarsHealth, Vision, Dental, Voluntary Life, and AD&D InsuranceHealth Savings Account / Flexible Savings Account

EPIC Core Values: Entrepreneurial, Positive, Integrity, Customer-focused

The embodiment of our EPIC Core Values defines our team member experience. We are proud to demonstrate and celebrate these values daily, and we showcase these to one another, our candidates and applicants, and our esteemed clients.

Salary Range (or rate): $17/hour)

Pay is based on several factors, including but not limited to education, work experience, certifications, location, and other relevant factors. This is Episource’s good faith and reasonable estimate of the compensation range for this position as of the time of posting. In addition to your salary, Episource offers benefits such as a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements: please see our benefits section above for more information.)

Expert Teams. Ingenious Technologies. Our journey started in 2006 with medical billing and coding services for physicians, then pivoted to HCC coding for payers. We’ve grown by learning and listening to clients. Our entrepreneurial mindset drives innovation and collaboration and aims to provide exceptional service experiences. Fifteen years later, we are a platform company delivering insights and interventions using superior technology workflows and people.

Diversity creates a healthier atmosphere: Episource is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Episource is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.