Customer Service Representative

Description

• This position requires you to go onsite 6 days a month. Every Wednesday is required + 2 Tuesdays a month.*

Summary: The ICAN Research Specialist provides pre-invoice assistance to our internal customers regarding challenges that arise with sales orders. This role utilizes our incident management system to continuously provide top-level service, which is essential in creating customer loyalty and repeat business.Education/Experience:High school diploma or equivalent.Bachelor’s Degree preferred.2 years customer service experience.Skills and Competencies:Proficient in Microsoft Office applications.Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders.Excellent organizational and creative problem solving skills.Demonstrated resourcefulness with critical attention to detail.History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.Demonstrated ability to quickly learn new systems and processes and put them into practical use.Excellent typing and data entry skills.Major Job Duties and Responsibilities:Research and/or tracking of an order;Contacting vendors for pricing, order status, tracking etc;Expediting a pick on an order or any other distribution request;Expediting of drop ship orders as needed, freight quotes for drop-shipments, parcel and heavy weight shipments;Estimated delivery dates or lead times on products;Updates and status of repair orders.Building solid relationships with other internal departments and vendors.Evaluation of current processes for improvement and work on recommendations with management.