State Relations Specialist - Senior

The State Communications Coordinator is responsible for communication with State Agencies regarding our authorization in order to service clients. As well as, updating and maintaining the unemployment client data base. State Accounts Numbers, Federal Employment Identification Numbers, Power of Attorney documents, client contact names, addresses, phone, fax & E- mail addresses are maintained in the database.

What You’ll Do

Maintain client unemployment contact names, telephone numbers; fax numbers, e-mail address, corporate/mailing addresses, state account numbers, federal employment identification numbers, and Power of Attorney documents Establish and maintain State Account Numbers, Federal Employment Identification Numbers, and Power of Attorney to process unemployment matters for our clients Verify Power of Attorney Status with State Agencies/contacts Resolve document issues with State agencies Daily responsibilities include contacting clients, in-house and field personnel via telephone, email, and written correspondence. Work with internal departments in acquiring necessary information for clients. Troubleshooting contact, reporting, and setup issues. Use of Excel formulas and file manipulation

What Experience You Need

1 year previous office experience, customer service skills.

What could set you apart

Proficient in Microsoft Excel and Word Ability to follow up on outstanding issues and meet department deadlines. Professional behavior, regular attendance and punctuality. Strictly adhere to all company and department policies and procedures. Ability to read and retain instructions, policies, and oral directions from management and clients. Excellent oral and written communications skills. Ability to listen and analyze information to make an independent decision. Associates degree (A.A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience