VP, Customer Success

The CSM Leader role is a client-facing, sales leadership role responsible for leading the Customer Success team focused on Revenue generation, Customer relationship, business retention and EFX engagement within the account; primary responsibility for Customer engagements, must orchestrate other EFX resources efficiently to drive both incremental and retention revenue growth of a full Equifax solutions portfolio.

What you’ll do

Manage a team of Customer Success Managers, responsible for optimizing the Customer Experience lifecycle within an assigned set of strategic accounts, ensuring high product adoption, usage, satisfaction and overall account health, including retention and renewals Build strong customer relationships where you and your team are sought by our customers as a first point of contact to shepherd issues, questions or concerns through our business and to resolution Foster and maintain Customer/Partner trust Grow Customer Revenue across the full Equifax solution portfolio Orchestrate Equifax resources to deliver Customer value and satisfaction across the full Customer lifecycle Strengthen the business relationship by expanding the ways in which Customer relies on Equifax as a trusted advisor Identify, develop, manage, and close Customer opportunities spanning all Equifax solutions Engage with Clients on a consultative basis to learn their business, anticipate needs, and position optimal solutions Define and execute sales strategies that drive profitable growth while delivering meaningful Customer value Develop strong working relationship with Client economic buyers, decision makers, and influencers Leverage Account, Solution, and Delivery Pre-Sales/Sales resources effectively and at appropriate times to move opportunities forward and to maintain Customer satisfaction Lead Account Strategy and Planning motions with cross-functional team to align Customer business imperatives with Equifax solutions Prepare & conduct periodic Customer business reviews Manage contracting and contract compliance Drive strong pipeline development and sales execution Coach the sales team on pipeline opportunities and driving incremental opportunities

What Experience You Need

Knowledge of customer success processes, including best practices in cross-sell and up-sell motions Deep understanding of market segments and market data trends Strategic account planning discipline Knowledge of Gainsight preferred

What could set you apart

Minimum 7 years of sales experience in management consulting, customer success, account management, business development, or other client-facing role, with at least three in a managerial role Bachelor's degree in related discipline or equivalent experience Experience promoting value through the customer experience and leading a team Ability to create structure in ambiguous situations and design effective processes and creatively solve problems Bias for action Experience working with cross-functional teams Exceptional ability to communicate and foster positive business relationships Ability to establish milestones and keep all team members on task; strong project management skills Self-driven and proactive