Bilingual Healthcare CSR (Spanish/English - Remote/WFH/EST)
📋 Role Overview & Responsibilities
Equity Staffing Group is currently staffing Bilingual Healthcare Customer Service Rep positions for remote work in Florida/EST Hours. This is contract work with a Fortune 100 organization. Our client serves more than 85 million people and has a reputation for bold ideas. If you enjoy working with energetic people in a collaborative environment, we want to speak with you!
Position: Bilingual Heatlhcare Customer Service Rep (Spanish/English)Location: Remote/WFH/Florida/EST HoursDuration: 5 Month contract to start, potential for extension and/or conversion to FTERate: $18.00/HrStart Date: ASAPImportant: **Must be Bilingual in both Spanish and English****Previous Healthcare experience required**
Details: Positions in this function are responsible for providing expertise and customer service support to members, customers, and providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries. De-escalation of irate callers and on-the-phone problem-solving.The candidate will be a part of a department of 50 employees. The multi-skilled Team would assist with many caller types, Members/Providers/Brokers. We have a team-first mindset. Management has a servant-leader philosophy and is responsive and readily available.Answer incoming phone calls from health care providers (i.e., physician offices, clinics) and identify the type of assistance the provider needs (EG., benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)Answer incoming phone calls from Members (i.e., Group Employees, Individual Sales) and identify the type of assistance they needed (EG., benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)Focus on resolving issues on the first call, navigating through complex computer systems to identify the issue's status, and responding appropriately to the caller.Deliver information and positively answer questions to facilitate strong relationships with providers and their staff.Multi-Task: Complete the documentation necessary to track provider issues and facilitate reporting overall trends while on the call.
Experience Needed: Must be bi-lingual, fluent in English and SpanishMust be open to work anytime throughout hours of operation from Monday through Friday, 8 am-9 pm est.Prior Experience working from home.Familiarity with computer and Windows PC applications, including navigating and learning new and complex computer system applications.Demonstrated ability to listen skillfully, collect relevant information, build rapport, and compassionately respond to customers.Skilled in problem-solving to quickly assess the current state and formulate recommendations.1+ year of Experience in a fast-paced related environment (i.e., office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools.2+ years of Experience in Customer Service in a Call Center setting. Familiarity with KPIs and their impact on a team. (i.e., Average Handle Time, Adherence to scheduling, Average Speed of Answer, etc).Prior healthcare experiencePrior healthcare Call Center Experience.Customer Service, Empathy, Patience, Active Listening
Hours: Monday-Friday, 8am-9pm ESTMin Education: High School Diploma OR GED
Equity Staffing Group is one of the fastest growing Native American owned staffing companies in the United States. We are a certified Minority Business Enterprise (MBE) by the National Minority Supplier Development Council (NMSDC) and the Rocky Mountain Minority Supplier Development Council (RMMSDC).Equity Staffing Group is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Equity Staffing Group will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
We welcome you to learn more about our company by visiting www.equitystaffing.com
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