Intake Specialist

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

Responsible for meeting with the customer and accurately completing all formal certification of applicants and documentation following appropriate guidelines as required by various government programs or agenciesInitiates and maintains customer program file and documents any course of action or service deliveryConduct preliminary meeting with the customer and accurately completes all application/enrollment and verifies eligibility for program and other required forms and documentsSchedules appointments and follow-up on no-showsInitiates customer program file and customer recordsProvides general information regarding program objectives, services and requirementsEnters, edits, and retrieves data from database, and performs data reconciliation to ensure accuracy. Assist in program group or individual orientations and informational workshopsFamiliarity with outside resources for referral as necessaryPerforms record keeping functions consistent with ensuring program compliance; prepare reports related to program activitiesAttend meetings/trainings and community events outside the center and on occasion evenings and weekends as requiredAdvise clients or customersAnswer customer or public inquiriesCompare clients' applications with eligibility requirementsCompile data related to social service programsCompile information through interviewsCompute financial dataCoordinate social service activities with resourcesDetermine program eligibility, social service program statusEnsure compliance with government regulations

Qualifications

High School Diploma or General Education Diploma. Prior experience in a customer contact job or customer service skillsProficient in computer programs and data entrySolid organizational and time management skillsDetail oriented and accurate with deadline sensitive goals and objectivesAbove average interpersonal and communication skillsAbility to deal with difficult customersAbility to establish and maintain effective working relationshipsExperience conducting Workshops/OrientationsKnowledge of community employers and community partnersValid Class C License with acceptable auto insurance

Additional Information

All your information will be kept confidential according to EEO guidelines.

Hourly Pay: $20-24

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.