Desktop Support Technician
📋 Role Overview & Responsibilities
Duration :: 12 Months (possible extension/ FTE)
Must Have: ***Transportation to accommodate possible site visits in LA, San Francisco and Las Vegas (travel is reimbursed for out of town travel to San Francisco and Las Vegas)***
- ***Candidates must be Local/Near LA ****
PURPOSE:To assist in daily tasks of the IT Department. Mainly store’s handheld devices.
KEY RESPONSIBILITIES:•Assets management:•Configuration of store’s handheld devices: PDAs, iPods, iPads, etc.•Reception and evaluation of inbound packages.•Maintain inventory status updated (CMDB).•Maintain a healthy stock of repaired devices by processing RMAs in a timely manner.•Provide technical support to our stores (this may be in person, over the phone or MS Teams)•Walk store staff through steps to help them resolve technical problems.•Responding in a timely manner to incidents and requests. Mainly for handheld devices.•Prioritize and manage many open cases at one time.
EXPERIENCE AND QUALIFICATIONS:•Previous experience in IT Support Helpdesk (preferred but not required).•Experience with Microsoft OS W10 and MS Office 365 Suite (preferred but not required).•Experience with iOS and Android OSto San Francisco and Las Vegas)..
SKILLS AND ATTITUDES:•IT knowledge.•Able to work autonomously with high levels of initiative.•Fluent in English (knowledge of Spanish Language is a plus).•Good communication and interpersonal skills.•Highly organized and prioritization skills.•Ability to work in a fast-paced environment under pressure.•Strong customer service ethos.•Excellent organizational skills.
OTHERMonday through Friday – 8am to 5pm with flexibilityMust have their own laptop/desktopHybrid/Remote - Will do some travelingMust have access to transportation for possible local in person interactionComments for Suppliers: Role has changed ro Hybrid-Must Have: ***Transportation to accommodate possible site visits in LA, San Francisco and Las Vegas (travel is reimbursed for out of town travel to San Francisco and Las Vegas)*******Candidates must be Local/Near LA ****
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