Desktop Support Technician
📋 Role Overview & Responsibilities
Position: Desktop Support Tech Location: 1412 South Legend Hills Dr, Suite 210 Clearfield UT 84015 Duration: Permanent Salary: $41k yearly + Benefits Responsibilities Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers. Provide support to client-identified VIPs Responds to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities. Perform Install/Move/Add or Change (IMAC) activities. Perform all assigned desk-side support activities Display outstanding technical and professional services skills at all times Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair Understands and follows all documented service operations policies and procedures. Other duties or certifications may be assigned to meet business needs Education and Experience: Typically requires technical school certification or equivalent of 2-4 years of relevant experience Certifications and Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware systems Understanding of ITIL methodologies A+ certification is desired May require additional customer-specific certifications or training as required Skills: Excellence in communication and customer-facing skills Strong oral, written, and interpersonal skills Ability to follow instructions and processes with minimal instruction Ability to lift and move computer equipment up to 50 lbs. Must own a basic repair kit Additional requirements may exist if the offer of employment is extended. Other attributes desired: ServiceNow ticketing system experienceAsset management/inventory experienceCustomer facing deskside troubleshootingRemote desktop supportEnd of Life refresh workstation exchange
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