pulseM - Customer Support Representative, Remote (US)

Customer Support Representative, pulseM – REMOTE (US)

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 685,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Fitness & Wellness industries.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en

We are looking for a Customer Support Representative to focus on our insights product line, for pulseM. pulseM has built the #1 reputation management platform for the home services industry. We are a very transparent and honest group of people. Everyone truly enjoys what they do. We all work very hard and start every day with a smile. Communication is a very important aspect of our every day, and our work does not always end at 5pm; it ends when the work is done. We know that's not for everyone. We love bleeding edge technology and we are not scared to explore new frontiers. Everyone is a nerd – tech nerds, support nerds, sales nerds.

Responsibilities

Respond to all inbound support inquiries via email, phone, and live chatEducate customers on how to fully utilize the platformForesee future challenges by assessing the unique needs of each client and their accountPromote and upsell other product offerings within the pulseM platformAssist the CSM team with onboardings, support calls, and other short term projects when needed

Skills that will make you successful in this role

At least one year of experience in a similar customer support role with a SaaS companyObsession with a world-class customer experienceWeb-savvy, comfortable with social media tools and all things web-relatedOutstanding organizational skills, with strong follow-throughA serious interest in learning, and sharing those learnings with others for the betterment of the organizationA growth mindset

You are obsessed with your customers, and believe that the customer experience is what builds a company. You enjoy interacting with and helping your clients use a product successfully, maintaining a positive attitude with even the grumpiest of customers. You enjoy building new processes, and will use your experience in customer support to help us build best practices.

Where

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybridContinued investment in your professional development through UdemyRobust health and wellness benefits, including an annual wellness stipend401k with up to a 4% match and immediate vestingFlexible and generous (FTO) time-offEmployee Stock Purchase ProgramStudent Loan Repayment Program

Compensation

EverCommerce is committed to equal pay and transparency. The annual base salary range for this position is $52,000 – 55,000 USD Per Year. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. EverCommerce considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!