Registered Client Service Associate

Position: Registered Client Service Associate Excelsior Capital Management is a private financial advisory firm based in Houston, Texas. We’re seeking a Registered Client Service Associate to be an integral part of the team and a trusted resource for our clients.

Responsibilities

Contribute to the increased generation of advisory fee revenue by maintaining and enhancing client relationships while assisting Financial Advisors with efficient, quality client service.Extensive contact with internal and external customers to identify, research, and resolve problems.Interact daily on the phone and in person with prospective and existing clients including handling basic inquiries.Research client and security information through the back-office system.Opens new accounts.Processes and follows up on client documentation for proper maintenance of accounts.Prepares letters, forms, and spreadsheets to assist with servicing existing clients and prospecting for new clients.Creates and maintains records and files.Ensures required client paperwork is current with firm and industry requirements, rules, and regulations.Maintains client information and creates reports using portfolio software programs.Assists Financial Advisors with marketing effortsParticipates in and receives cross-training, as well as assists with other operational functions as required.Performs other duties and responsibilities as assigned.

Qualifications

General office practices, procedures, and methods.Investment concepts, practices and procedures used in the securities industry.Financial markets and products.Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.Analyzing to be able to research account information.Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.Handle stressful situations and provide a high level of customer service in a calm and professional manner.Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels.Use mathematics sufficient to process account and transaction information.Work independently.Provide a high level of customer service.

Educational/Previous Experience Requirements

Bachelor's degree and 1-3 years of licensed financial services industry service experience.

Licenses/Certifications:Series 65 or 66 as required by state.SIE required provided that an exemption or grandfathering cannot be applied. Compensation commensurate with experienceMedical, dental, vision, and 401K benefits