Project Manager

Our client is seeking a Project Manager to join their team.

Job Title: Project Manager

Location: Remote – offsite , M-F 40 hrs/week - mainly PST but may have to hop on meetings in India time zone from time to time

Pay Range: $45/hr. - $48/hr.

NEED SOMEONE WHO HAS WORKED WITH MICROSOFT IN THE PAST

What’s the Job?

Summary

The project manager will manage medium size projects and ongoing run-business activity, with a special focus in queue management and monitoring. This position requires interaction with internal stakeholders to ensure that project requirements are met.

Must possess strong cross team/group/org collaboration skills; ability to foresee and analyze project risks, develop risk management plan and mitigate subsequent issues. The ideal candidate will have high-powered analytical skills and the ability to understand concepts and situations that pass by many others.

Required Qualifications

Previous work experience with MS Excel/PPT/Power BI experience Strong communication and relationship skills Independent worker that doesn’t hesitate to ask questions or reach out for help Willing to bring in new ideas and improvement suggestions Strong ability to coordinate/organize themselves around diversified workflow, prioritize tasks, and stick to time limits specific to each task on their plate. Completing tasks on time. Very important. The candidate should be able to show they can work independently and under pressure (month/ quarter/year-end) and can overcome blockages to achieve required results on time. Eagerness to learn / adapt to new tools and processes. Detail-oriented person that can follow instructions and apply critical thinking / ask questions in case of ambiguity/uncertainty/blockages. Someone who is very detailed oriented and meticulous when reviewing document language. Someone with great written and verbal communication skills Someone who is organized and has experience with creating process documents. Compliance-related background. Ability to lead/guide the v- team (E&Y team in India on monitoring program) Knowledge of Microsoft Volume Licensing/New commerce/services deals

Day To Day Tasks Will Include

Full ownership of queue management, including:Manage monitoring program from intake to resolutionManage EmpG Council meetings and provide approvals/feedback/comments (monthly or bimonthly)Manage MS policies (Pull Forward policy & ATF policy) and two SOX controlsManage/review side agreement escalation from Deal Desk and mitigate the risksEnsure cases are picked up within initial response SLAApply documented process to requestsEnsure all Response Received are responded to in a timely mannerProvide professional and thorough consultations to requestorTimely communicate with shareholders and other SMEsMonitor Volumes/Trends/Findings based on several different programs:Deal Desk monitoring program – regular samples testing and result sharingSide agreement monitoring – Deal desk dedicatedPull forward policy monitoring – sample testing on quarterly basisShare data with FTE to identify trends/insights.Create monthly/quarterly/annual newsletters to report out on findings Identify and manage gaps in content or processes based on compliance tickets and support questions Develop necessary trainings for front-line support agents that are in addition to FAQs Engage with BI teams to drive enhancements in Monitoring dashboards and reports Assist with keeping online apps/SharePoint content up to date with latest Policy updates

Required Software Skills

Proficiency in Microsoft Office required (Excel, Outlook, OneNote, PowerPoint, Teams). Familiarity with SharePoint tool, VL Central, C1, MSX and other internal tools Familiarity with task management tools, such as Azure DevOps (previously known as TFS/VSTS/VSO) or JIRA

Good To Have Software Skills

Advanced Excel knowledge is a must SQL knowledge is a plus Basic HTML knowledge is a plus Familiarity with Microsoft PowerApps Familiarity with Microsoft Power BI

Top 3 Hard Skills Required + Years of Experience

Minimum 6 months to a year working at Microsoft preferably in a compliance role (monitoring experience such as discounting, credit & rebill, concession, limitation and liability) Minimum 3 years of experience as a compliance SME Minimum 3 years with advanced experience with Excel, Microsoft Power BI & Power Apps

What’s in it for me?

Health Benefits

Vision

Dental

PTO

P.S: No Third party or C2C

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.