Senior Technical Training Specialist

Description

Technical trainer to design, develop and deliver end user training on Microsoft Dynamics 365 Customer Relationship Management (CRM) software.

Summary

The client has an exciting opportunity in our Information Technology group. We are looking for a Senior Technical Training Specialist to develop and execute training strategies that support enterprise Customer Relationship Management (CRM) systems implementations and enable business readiness. This is a remote position, with occasional travel required.

Responsibilities

Assess & define technical training needs, design training programs, develop materials, and deploy training initiatives to enable stakeholder skills and job performance.

Work collaboratively across stakeholder groups (including Product and/or Project teams, vendors, subject matter experts, end users) to achieve business readiness and user adoption goals while supporting the vision, strategy, and processes.

Collaborate with organizational change management practitioners.

Engage with stakeholders and power users when planning, developing and delivering training.

Demonstrate system capabilities through in-person training workshops, online content and training videos.

Track and measure effectiveness of training and user communication on features and functions.

Provide regular reporting and metrics to measure training program effectiveness.

Minimum Qualifications (required)

Bachelors Degree or higher in Business, IT, Marketing, Education, or related field (or equivalent years of experience, education and training)

4+ years of training and/or Learning and Development to include:

CRM training experience

Demonstrated ability to design, develop and deliver technical education programs

Experience creating micro-learning and eLearning solutions

Program design and development of training materials

Strong presentation skills

Demonstrated effective collaboration skills

Strong project management skills

Proficiency with Microsoft Suite to include Word, Excel, PowerPoint, TEAMs, SharePoint, Visio

Additional Qualifications

Microsoft Dynamics 365 for Customer Engagement experience

Salesforce, Pipedrive Or Other CRM Application Experience

Ability to drive organizational change

Energy or Agriculture Industry experience

Experience with one or more eLearning tools SAP Enable Now, Articulate or Camtasia

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.