Support Engineer 2
📋 Role Overview & Responsibilities
Job Title: Support Engineer
Location:Las Colinas, TX
Candidate Requirements
Years of Experience Required: 3+ overall years of experience in the field. Degrees or certifications required: No degree is required to be eligible for this role, but it is preferred to have a relevant degree. Disqualifiers: Candidates with a majority of their experience in developer work, has poor communication skills, has not worked in a customer facing support role, or are missing any of the required technologies will not be eligible for the role. Best vs. Average: The ideal resume would contain multiple years of experience with support engineering, troubleshooting, and is well articulated both on paper and in person. Performance Indicators: Performance will be assessed based on quality of work and ticketing metrics.
Top 3 Hard Skills Required
Minimum 3 years experience in Database (MySQL/Postgres/ MariaDB) Minimum 3 years experience with Azure. Minimum 3 years experience Technical Support Roles
Hard Skills Assessments
Expected Dates that Hard Skills Assessments will be scheduled: April. Hard Skills Assessment Process: The assessment process will include 2 rounds, 1st phone screen will be technical assessment, then will have a second round with a manager. Required Candidate Preparation: Candidates should have examples and talking points of skillset of the required technologies prepared prior to the assessment.
Role And Responsibilities
Minimum 3+ of experience is required in Technical Support Roles Administration support for SQL databases and/or Azure Cloud-based Must have knowledge of basics of Azure and SQL, Hand-on experience in production support with Database experience Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and/or SQL language. Excellent understanding of Database concepts and deployments Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions. Consistently share best practices with team members and help create a knowledge base article to solve/workaround that issue Manage all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving the KPI targets. Experience working in a team environment, managing a diverse workload Ability to work independently, be adaptable to change and varied working hours Ability to take quick decisions, like when to escalate a ticket to next level Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions. Excellent Communication Skills - verbal, listening, and written (including technical writing). Passion for technology, lifelong learning and professional development. Experience in one or more of these areas desirable: Experience supporting Azure or other cloud-based solutions. Microsoft certifications in data platform or Azure technologies Experience troubleshooting Open-Source Databases like MySQL, Postgre SQL, etc., Basic Networking, Storage and Platform troubleshooting skills.
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
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