Housekeeping Office Supervisor

Housekeeping Office SupervisorYou are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties to support your team. You communicate well with all contacts, anticipate and resolve issues, and update the team ensuring they have the tools and instruction needed for success.

ResponsibilitiesOrganize and implement administrative systems and procedures, and perform necessary support dutiesServe as a principal source of information for the teamPrepare and maintain Housekeeping department's recordsEnsure employees are informed daily about priorities to personalize serviceHandle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guestsCoordinate and provide administrative support to all areas of the Housekeeping department, including office opening, team assignments, ordering, scheduling, and time and attendance systemsCover for Housekeeping Floor Supervisors as requiredOpen Housekeeping department on scheduled days, creating assignment boards for Room Attendants and task sheets for HousepersonsCommunicate effectively via email and Microsoft TeamsAnswer phones and delegate requests appropriately through Royal Service and/or radioMaintain the confidentiality of all correspondence and communication within the office

QualificationsExcellent interpersonal and communication skillsAbility to prioritize work in an environment with multiple interestsAbility to handle complex and confidential information with discretionCompetency using computer software including experience with hotel property management systems, timekeeping systems, and purchasing systems requiredFluency in English required, bilingual in Spanish or ChinesePrior experience in scheduling preferredPrevious experience in a similar leadership role Availability to work flexible hours, including weekends and holidays, varying shifts