Payment Operations Manager

Job Description

Payment Ops Manager JD

Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.

As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

Fanatics Betting and Gaming (FBG) is searching for a Manager of Payments Ops to help lead the Payments team. This role’s responsibility is ensuring that FBG customers have the most positive deposit and withdrawal experience possible. In this role, you’ll be acting as the day to day point of contact for the Payment Ops agents, act as a subject matter expert for Payments related issues, as well as oversee the team’s daily tasks. Highly qualified candidates will be able to leverage their skills and experience to participate in cross-functional initiatives and play a critical part in sharing Payment Ops initiatives with our frontline, product, and engineering functions to work toward solutions to improve the overall customer experience.

What You’ll Do…

Responsible for managing Payment Ops Agents.Ensure each team is accurately reviewing escalations and resolving issues according to our policies.Analyze team performance indicators to identify areas of opportunities and quality of interaction is exceeding standards. Recruit, interview, and hire new Payment Ops agents.Apply subject matter expertise (gaming) to optimize payment processes and technologies (e.g., gateways, ACH, Wire, Credit & Debit cards, Digital Wallets). Ensure the Payment Ops team is properly trained on policies and procedures.Partner with cross-functional teams to identify optimization opportunities and help with the end-to-end process of new product enhancements. Oversee some vendor relationships, while serving as the primary contact for related escalations.Serve as a primary escalation point during any critical site issue or partner outage, while escalating to the proper channels for timely resolution.Ensure the team follows all internal and external guidelines and regulations.Work with various business leaders to accomplish key business initiatives to ensure employee development and establish succession planning within reporting linesOther duties as assigned.

What You Bring...

5+ years’ experience in e-commerce/banking Payment operations for equivalent experience. Experience managing a team within the online arena is preferred.Experience in online Poker, online Casino, online Sportsbook, and all platform variants preferred.Demonstrable track record of effective leadership of large, and culturally diverse teams in a fast-paced, technology-driven environment.Knowledge of, and experience using, proprietary online gaming Fraud, Payments, Gaming and Sportsbook tools, systems, and reports preferred.An entrepreneurial spirit and are excited by the challenges that come along with building a disruptive and dynamic business.Experience creating and implementing policies and procedures.Experience with managing cross functional projects with teams such as compliance, infosec, product and customer service.Ability to gain and maintain a gaming license in multiple jurisdictions.

Salary: $86,000-$130,000/yr

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics or Fanatics Brand email address (this includes @betfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers

Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.

Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.

NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or other types of positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. For additional information on how we collect and use personal information in connection with your job application, review our Candidate Privacy Policy-CA