Customer Care Representative

We are Farmers!

We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.

Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

Workplace: Remote ( )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

Assists internal and external customers with moderately complex issues related to insurance matters. Delivers exceptional service while proactively seeking feasible solutions within compliance and legal requirements. Communicates with customers via multiple channels while navigating multiple systems and platforms.

Start date: Tuesday, May 21st, 2024.Work Location: Remote; candidates must be located in Arizona, Nevada, New Mexico, Wyoming or Utah to be considered.Starting Pay: $21.74

Essential Job Functions

Receives and responds to inquiries related to insurance matters. Interacts with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions. Evaluates and interprets policy information within prescribed authority limits.Accesses account information and communicates while working in multiple systems. Uses account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions. Documents customer interactions and outcomes thoroughly in system. Escalates unresolved issues requiring advanced support for further resolution.Builds knowledge and acumen through self-directed learning. Stays informed about underwriting and policy guidelines and other updates including compliance and legal requirements. Helps maintain department knowledge resources to keep them current. Performs other duties as assigned.Actively listens to customer concerns to identify trends or patterns. Recognizes opportunities for process improvement and makes recommendations to leadership.Partners with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries. May work with external vendors to further address customer needs. Adheres to assigned, tightly regulated schedule and follows procedures for requesting time off.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Requirements

High school diploma or equivalent required.

Experience Requirements

1 year of experience in insurance or related field preferred.Experience providing customer support within a high-volume, complex environment preferred.

Licenses and Certifications

Personal Lines or Property and Casualty license may be required for this role. If required, licensing exam must be obtained within a designated number of attempts or testing window in the state(s) in which the license is acquired.

Additional Qualification

Demonstrated customer service skillsStrong verbal communication and listening skillsDemonstrated written communication skillsDemonstrated analytical skillsDemonstrated problem solving skillsDemonstrates excellent judgment and decision making skillsFriendly and service-orientedMaintains a high degree of professionalismExcellent organizational skillsHighly thorough and dependablePossesses flexibility to work in a fast paced, dynamic environmentBasic computer skills with ability to navigate multiple systems simultaneously.Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity.

Benefits

Farmers offers a competitive salary commensurate with experience, qualifications and location.Bonus Opportunity (based on Company and Individual Performance)401(k)MedicalDentalVisionHealth Savings and Flexible Spending AccountsLife InsurancePaid Time OffPaid Parental LeaveTuition AssistanceFor more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

Job Location(s): US - AZ, US - NM, US - NV, US - UT, US - WY

Workplace: Remote

Salary Grade: Grade 30

Hiring Manager: Timothy C Heacock

Recruiter Name: Julie Slunjski

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.