Executive Vice President, Chief Client Services Officer of IT

Company

Federal Reserve Bank of Richmond

When you join the Federal Reserve—the nation's central bank—you’ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We invest in contemporary and emerging technology each year to support the Federal Reserve and our economy, and we’re building a dynamic and diverse team for our future.

The Federal Reserve System’s Information Technology organization (System IT) is a nationwide team that encompasses all IT functions and resources across the Fed. Together, we deliver technology solutions and services to support our 12 Reserve Banks, their associated Business Lines and the important mission of promoting a strong economy and a stable financial system. We have team members located in Atlanta, Chicago, Dallas, New York, Richmond, San Francisco, and many more locations across the country.

Bring your passion and expertise, and we’ll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life. In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, pension, and more. All brought together in a flexible work environment where you can truly find balance.

About The Opportunity

The Executive Vice President (EVP), Chief Client Services Officer (CCSO) reports to the System CIO and has executive oversight for several customer and business-facing functions for System IT’s infrastructure, operations, and an end user services organization ensuring the success of more than 20,000 Federal Reserve Employees across the System. Additionally, this role serves as a partner with Federal Reserve business lines, Reserve Banks, and the U.S. Treasury. The CCSO is accountable for the execution of major infrastructure programs in support of the U.S. Department of Treasury. This leader will also play a pivotal role in managing our technology budget, working closely with the System IT CFO. The CCSO provides leadership in the development and maintenance of strategic plans, including System IT strategic initiatives, to support the dynamic business needs of the Federal Reserve System and the Treasury. The leader will also serve as one of the trusted partners to the System IT CIO and other key leaders across the Federal Reserve System.

What You Will Do

Provide strategic leadership for all client engagements. Develop trust-based relationships with business partners to fully understand their digital solutions needs, new technology, and infrastructure affordability. Uses diplomacy and relationships to advance results.Culture-setter that ensures alignment of operating model, talent, and strategy to deliver innovative and trustworthy solutions to our partners.Operationalize strategic goals and drive accountability across a vast spectrum of System-wide IT Initiatives.Enable businesses to focus on innovation, operations, and strategy by focusing on “management of the business” for ITServe as a talent coach, mentor, builder and developer by creating an inclusive environment for team members to thrive and grow. Establish strong relationships with the executive leadership team across the Federal Reserve to deliver enterprise-wide solutions and partner with leaders from app dev, infrastructure and operations, and information security to deliver business results for the Federal Reserve SystemLead high-impact strategic programs and major change initiatives, including partnership with the Federal Reserve IT leaders on advancing cloud, product and agile operating model.

Qualifications

Proven executive leadership experience leading large-scale digital transformation and technology implementations across a variety of functions (including app dev, cloud migration, cyber security, agile, etc.)Expert in navigating complex customer environments and building strong alliances while delivering results.Strong talent developer with record of building versatile leaders at all levels of the organizationStrong ability to influence and empower stakeholders and peers to be a part of a strategic change and digital transformation journeysKnowledge and experience in running IT as a “business” with expertise in budget planning, financial management, and labor management, with ability to connect outcomes to return on investmentExcellent communicator (verbal and written) at all levels of the organization.

Discover the Reason Why So Many People Love It Here!

When you join Federal Reserve System, not only will you find a challenging and purposeful career, you’ll also have access to a wide range of benefits and perks that support your health and wealth, including:

Great medical benefitsPension and 401(k) with employer matchGenerous paid time offTuition reimbursementEmployee resource networksPaid volunteer leaveFlexible work optionsOnsite amenities that make working here fun

Other Requirements and Considerations

Candidates should review the Bank’s Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions.If you need assistance or an accommodation due to a disability, please notify rich.recruitment@rich.frb.org.Sponsorship is not available for this role. The selected candidate will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Eligibility for this specific position requires U.S. Citizenship.Employees who work at and/or visit another Federal Reserve entity or outside business as part of their job duties are required to comply with any onsite safety and health protocols of those organizations (including, but not limited to, requirements to vaccinate or test, mask, social distance, etc.).The hiring range for the Executive Vice President, Chief Client Services Officer role is $310,000 to $390,000.Salary offered will be based on the job responsibilities and the individual’s knowledge, skills, and experience as defined in the job qualifications/experience.For candidates outside Richmond, VA, listed hiring and salary ranges may be adjusted based on your geographic location.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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